Pharmacy Benefits Specialist Supervisor - Centralized Compliance Packaging - Full Time Rotating - Troy

Pharmacy Benefits Specialist Supervisor

• Centralized Compliance Packaging
• Full Time Rotating
• Troy Henry Ford Health
• 3.

8 Troy, MI Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Tuition reimbursement Qualifications Pharmacy Technician License Pharmacy technician experience High school diploma or GED Team management Pharmaceutical inventory management Full Job Description Join Henry Ford Centralized Compliance Packaging team as a Supervisor of Pharmacy Benefits at our Troy location.

GENERAL SUMMARY

Schedule:

Full Time 40 hours

• Rotating Shifts Location:

  Troy The Supervisor
• Pharmacy Benefits Specialists leads the hybrid team (onsite at Troy and remote two days/week) that serves as the first receiver of all compliance packaging orders within the data entry and clinical department.

This role manages scheduling, training, workflow distribution, KPIs, and coverage, while ensuring high‑quality intake, cycle‑fill setup, and patient/program communications. The Supervisor oversees data integrity, and service standards, and acts as an escalation resource for complex cases, cross‑site coordination, and software/process execution. The position reports to the designated leader within Centralized Compliance Packaging.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Own technician and specialist scheduling, rotation planning, coverage, and daily workflow distribution to meet service levels across onsite and remote work. Monitor and coach to KPIs (call responsiveness, data entry accuracy, data integrity, patient satisfaction, and throughput); conduct quality reviews; implement corrective actions as needed. Supervise communication workflows with patients, programs, nurses, prescribers, social workers, clinical pharmacists, and technician specialists; ensure timely response to calls and email queues. Provide training, competency validation, and ongoing coaching on software and processes. Serve as the primary escalation point for team questions and complex cases; ensure data quality and credible data flow to the centralized compliance packaging site. Partner with leadership on policy adherence, process improvement, performance reporting, and resource planning This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and duties. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described above.

EDUCATION/EXPERIENCE REQUIRED

Requires High School Diploma or G.E.D. equivalent. Associate's Degree or higher preferred. Pharmacy technician experience for at least five (5) years required. At least three (3) years of experience with various pharmacy dispensing systems, inventory management, and other automation supporting pharmacy operations required, with particular preference to experience using compliance packaging software(s). Ability to lead work groups effectively. Must possess the personality and ability to work with a wide variety of people under sometimes stressful situations. Must be motivated to provide high quality patient care.

CERTIFICATIONS/LICENSURES REQUIRED

Requires State of Michigan Pharmacy Technician License. Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services

• from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail.

With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the

Future of Health:

Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers. Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.