Benefits Administrator

We are looking for a Benefits Administrator to support the effective delivery of employee benefits and leave programs for our team in Austin, Texas. This role focuses on providing accurate administration, responsive employee support, and dependable coordination with vendors and internal partners. The ideal candidate brings strong knowledge of benefits operations, careful attention to detail, and the ability to manage sensitive information in a highly regulated environment.

Responsibilities:

• Oversee daily benefits administration activities, including enrollments for new employees, status changes, beneficiary updates, separations, disability matters, workers' compensation coordination, and retirement-related transactions.
• Manage leave programs from start to finish by tracking requests, maintaining documentation, communicating with employees, coordinating with external partners, and supporting return-to-work steps.
• Respond to employee questions regarding plan participation, coverage details, eligibility rules, and claims concerns while delivering clear and timely guidance.
• Review and process qualifying life event changes by confirming required documentation is complete, accurate, and properly recorded.
• Maintain benefit records within HR and benefits platforms, ensuring enrollment data, payroll deductions, and plan elections remain accurate and up to date.
• Coordinate data exchanges with benefit providers and third-party administrators to support eligibility reporting, premium payments, deductions, and ongoing plan administration.
• Investigate and resolve benefit system issues or data discrepancies by working closely with internal teams and external vendors.
• Prepare and analyze recurring reports, audits, and reconciliations to confirm billing accuracy, contribution alignment, and enrollment integrity.
• Serve as a primary contact for benefit vendors and administrators, escalating complex matters to leadership when appropriate.
• Support open enrollment by assisting with testing, file preparation, employee communications, and related administrative activities.