(Spanish/English) Intake Specialist - Workers Compensation Law Firm

(Spanish/English) Intake Specialist - Workers' Compensation Law Firm Injured Workers Law Firm Richmond, VA Job Details Full-time $40,000 a year 2 hours ago Benefits Health savings account Health insurance 401(k) Paid time off 401(k) matching Qualifications Bilingual Microsoft Word Workers' compensation law Spanish Customer communication

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(Spanish/English) Intake Specialist -

Workers' Compensation Law Firm Location:

Virginia About Us:

At Injured Workers' Law Firm, we are dedicated to providing compassionate, ethical, and effective legal representation to injured workers throughout Virginia. Our work is guided by our core values—Empathy, Integrity, Good Work Ethic, Team Player, and Customer First—and we believe that how we treat people matters just as much as the results we achieve. We are seeking a Bilingual (Spanish/English) Intake Specialist who shares these values and is committed to making a meaningful difference in the lives of our clients while building a career in the legal field. This position is in person, full-time .

Position Overview:

As an Intake Specialist, you will be the first point of contact with our potential clients, helping them navigate the complexities of their Virginia workers' compensation claims. Your role will be crucial in creating a welcoming and supportive environment, where potential clients feel valued and understood.

Key Responsibilities:

Conduct initial intakes with empathy and respect, allowing potential clients to express their concerns and fears. Gather relevant information to identify the root of each potential client's problem and assist in relaying the best course of action. Provide exceptional customer service by offering helpful information. Collaborate with attorneys and team members to ensure efficient communication. Maintain meticulous records and documentation, demonstrating attention to detail and consistency. Uphold the firm's values of integrity, treating all potential clients and coworkers with dignity and respect. To be successful in this position, you will need to be committed to gaining a good understanding of the Virginia workers' compensation process.

Qualifications:

Bilingual Spanish/English (fluent) Previous experience in a client-facing role, preferably in a legal or healthcare setting. Strong interpersonal skills, with the ability to empathize and connect with potential clients in distress. Great work ethic, dependable, and proactive at problem-solving. Excellent communication skills, both written and verbal, in order to facilitate open and constructive dialogue. Ability to work effectively as part of a team, supporting colleagues and contributing to a positive work environment.

What We Offer:

A supportive and inclusive workplace culture that values kindness and collaboration. A chance to make a meaningful impact on the lives of potential clients during their most challenging times. If you are passionate about helping others and are ready to join a team that prioritizes empathy, integrity, and exceptional service, we invite you to apply for the Bilingual Intake Specialist position at Injured Workers' Law Firm. Join us in making a difference!

Job Type:

Full-time Pay:

$40,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Health savings account Paid time off

Work Location:

In person