Senior Benefits Manager

Job Description Job Summary The Senior Manager of Benefits will play a critical, hands-on leadership role in stabilizing and managing Inter-Con's benefits function. This position is responsible for the day-to-day administration, team leadership, and operational execution of all benefits programs while helping rebuild processes, improve accuracy, and ensure compliance. This role is ideal for someone who thrives in a fast-paced, high-volume environment, can step into ambiguity, and is comfortable acting as a player-coach and problem solver to address immediate operational gaps. Key Responsibilities Benefits Operations & Administration Oversee daily administration of all employee benefits programs, including medical, dental, vision, life, disability, 401(k), and voluntary benefits Ensure accurate benefits billing, reconciliation, and payroll deductions, resolving discrepancies and preventing future errors Manage and support open enrollment processes, including system readiness and employee communications Oversee case management and employee inquiries, ensuring timely resolution and adherence to SLAs Team Leadership & Development Directly manage and develop a team of benefits professionals (including U.S.-based staff and offshore support) Provide guidance, training, and decision-making support to a team that currently requires stronger leadership and structure Establish clear roles, accountability, and performance expectations Act as an escalation point for complex benefits issues Process Improvement & Execution Identify gaps in current workflows and implement standard operating procedures (SOPs) Redesign and improve processes related to benefits administration, case management, and communications Drive operational efficiency and accuracy through better systems usage and documentation Partner with leadership to support broader process reengineering efforts within the benefits function Compliance & Risk Management Ensure compliance with all applicable regulations, including ACA, ERISA, COBRA, HIPAA, and 1095-C reporting Support audits, filings (including 5500), and internal compliance reviews Maintain accurate documentation and controls to minimize organizational risk Vendor & Stakeholder Management Partner with brokers, carriers, and third-party administrators to resolve issues and improve service delivery Collaborate cross-functionally with HR, Payroll, and Finance to ensure alignment on benefits processes and data Support union-related benefits administration and Health & Welfare plans as applicable Qualifications Required 7+ years of progressive experience in benefits administration 3+ years of experience leading or mentoring a team Strong knowledge of ACA, ERISA, COBRA, HIPAA, and benefits compliance requirements Hands-on experience with benefits billing, reconciliation, and deductions Experience supporting large employee populations (2,000+ on medical plans preferred) Strong problem-solving skills with the ability to make sound, practical decisions Advanced Excel skills and experience working with HRIS systems Preferred Experience in union environments or Health & Welfare plans Experience in high-volume industries such as staffing, security, or labor-intensive workforces Exposure to benefits process improvement or system implementations Relevant certifications (CEBS, CBP, SHRM, or similar) Why Join Inter-Con This is an opportunity to step into a highly visible role where you can make an immediate impact by stabilizing and improving a critical function. You'll play a key role in building structure, strengthening a team, and helping scale benefits operations in a growing, complex organization.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person