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U.S. Benefits Knowledge Integration Manager - Vice President
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JPMorgan Chase Bank, N.A.
Newark, DE (In Person)
Full-Time
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Job Description
We are seeking a U.S. Benefits Knowledge Integration Manager - Vice President to join our Global Benefits team! The Global Benefits team requires a specialized expert who can bridge the gap between technical plan design and employee understanding. As a U.S. Benefits Knowledge Integration Manager - Vice President within Global Benefits, you'll connect Benefits with Communications, Content, and Employee Experience-ensuring accurate, consistent benefits information across channels and vendor platforms-and distill complex reward structures into our internal communications ecosystem.
Job Responsibilities:
- Serve as the main point of contact / subject matter expert as it relates to benefit related information that is employee facing
- Distill complex plan documents, legal requirements, and policies into structured, manageable information that is easily deployed.
- Ensure that benefits expertise is correctly reflected across all engagement channels, including our Employee Experience Platform, mobile apps, and internal social tools.
- Partner with the Benefits team and Benefits administration vendors for enrollment and eligibility platforms, reviewing and providing context to vendor-provided content on their websites and communication materials to help ensure benefits information is accurate, consistent, and appropriately tailored for our employee experience.
- Work directly with Human Resources Communications and Employee Experience teams to ensure their creative campaigns are rooted in deep benefits expertise and reflect current plan technicalities.
- Create and maintain a centralized, organized repository for all benefit program details, ensuring a consistent approach to how benefits are explained.
- Drive engagement and understanding of benefits content by measuring usability and implementing improvements to reduce call center inquiries.
- Represent the Benefits team in cross-functional planning sessions, ensuring that the \"benefits perspective\" is prioritized during the development of new employee tools or platforms.
Required Qualifications, Capabilities, and Skills:
- Bachelor's degree
- Minimum of 10 years of experience in corporate benefits or benefits consulting
- Deep experience in global health, welfare, and retirement programs. You must be able to read a plan document and immediately identify the key takeaways for an employee
- Ability to organize vast amounts of program data into a structured format and strong program management and organizational skills
- Proven ability to work as a peer to Communications and Content professionals, navigate across complex situation and multiple stakeholders
- Strong verbal and written communication skills with a customer-focused approach
- Exceptional attention to detail, specifically regarding version control and the accuracy of technical data across multiple digital surfaces To be eligible for this role, you must be autho.