Benefits Supervisor

Job Description:

Title:

Benefits Supervisor Division:

Corporate - Human Resources -

Benefits Status:

Exempt Reports to: Director, Total Rewards Revision date: 04/2026

Supervises:

Benefits Administrator, Leave Specialist PURPOSE According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and reporting to the Director of Total Rewards, the incumbent oversees the day‑to‑day administration and execution of the organization's employee benefit and leave programs, ensuring accurate processing, regulatory compliance, and consistent application across a multi‑state environment. This role is responsible for managing benefit implementations, maintaining operational workflows, and overseeing benefit and leave administration activities. The Benefits Supervisor provides hands‑on leadership to the benefits team, resolves escalated issues, and partners with internal stakeholders and vendors to support efficient, compliant, and reliable benefits operations.

ESSENTIAL FUNCTIONS

Benefits Program Execution & Implementations Execute and support health & welfare and retirement plan initiatives in alignment with the company's Total Rewards strategy, including vendor implementations, system upgrades, plan design changes, and regulatory‑driven updates. Manage benefits-related projects from planning through completion, including timelines, testing, data validation, and stakeholder coordination. Identify opportunities to improve efficiency, consistency, and employee experience within existing benefits programs and processes. Annual & Ongoing Program Management Support and manage execution of the annual open enrollment process, including HRIS configuration & testing, vendor coordination, communications delivery, post-enrollment audits, and issue resolution. Oversee ongoing administration of benefit and retirement plans, payroll integration, reconciliations, and issue resolution. Partner with Finance, Payroll, and vendors to manage billing, funding, and audits. Leave of Absence & Compliance Oversight Oversee compliant administration of federal, state, and local leave programs, including

FMLA, ADA

accommodations, USERRA, workers' compensation related leaves, and state‑mandated paid leave programs. Serve as an escalation point for complex leave, accommodation, or compliance matters. Monitor legislative and regulatory updates and implement required operational or system changes in partnership with HR leadership and Legal. Team Leadership & Operational Support Supervise and develop the Benefits Administrator and Leave Specialist, providing coaching, prioritization, and performance feedback. Ensure consistent execution of day‑to‑day benefits and leave processes; provide hands‑on support during peak periods or coverage needs. Maintain clear process documentation, standard operating procedures, and internal controls. Systems, Data & Reporting Leverage HRIS, internal platforms, and vendor systems to ensure data accuracy, audit readiness, and efficient processing. Prepare and ensure accuracy of census reports, plan testing data, and vendor reports. Utilize advanced Excel skills to perform reconciliations, analyze benefits data, track compliance, and support decision‑making. Communication & Partnership Act as a knowledgeable resource on benefits operations, compliance, and best practices. Support development and delivery of clear, compliant employee communications related to benefits, leave, and retirement programs. Collaborate with HR Business Partners, Payroll, Finance, Legal, and external partners to resolve issues and support business needs. ifies opportunities to expand and strengthen Benefit's role in supporting the organization

EXPECTATIONS

Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods. Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws. With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws. Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties. Performs other duties as assigned.

JOB SPECIFICATIONS

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Benefits Supervisor Education:

Bachelors degree in Business Administration, Finance, Human Resources or a related field required; CEBS preferred

Experience:

Minimum of four (4) years of progressive experience in benefits administration, with demonstrated growth in leadership and people management responsibilities. Hands‑on experience administering comprehensive benefit and leave programs in a multi‑state environment, including FMLA and state leave programs, ADA accommodations and the interactive process, and coordination with paid leave and disability programs. Experience ensuring ERISA compliance, including plan governance, required disclosures, regulatory reporting (SPDs, SARs, Form 5500), fiduciary practices, and audit support. Experience overseeing retirement plans (401(a), 403(b), and 457), including vendor management, compliance testing, issue resolution, participant notices, and audits. Proven experience leading benefits‑related projects, system implementations, and process improvements, balancing timelines, accuracy, and cross‑functional collaboration. Hands‑on experience with Workday or comparable HRIS and benefits administration platforms, including partnership with third‑party leave administrators, in organizations supporting 1,000+ employees across multiple states.

Mental:

Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

Skills:

Strong working knowledge of benefits administration platforms/HRIS, ensuring data integrity, efficient processing, and effective reporting. Advanced Excel proficiency, including use of formulas (VLOOKUP/XLOOKUP), pivot tables, reconciliations, and data analysis to support operational accuracy. Demonstrated judgment and problem‑solving ability in complex or ambiguous situations involving compliance, employee impact, and operational risk. Effective communication skills, with the ability to clearly explain benefit programs, leave processes, and compliance requirements to employees and internal partners. Ability to provide operational leadership, prioritize workloads, and maintain consistency and compliance in a fast‑paced, multi‑state environment.

Travel:

Rare Licensure:

N/A Vision:

Normal:

Consistent with standard workflow. With respect to said job description, estimate the daily time spent performing the following activities. Rare (R) = 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus R = Climbing R = Stooping Lifting /

Carrying:

S = 10-25 lbs. R = Standing R = Pushing R = 26-50 lbs. F = Sitting R = Pulling R = 51-75 lbs. R = Walking R = Driving R = 76 plus lbs.

Working Conditions:

Works in an office based setting (corporate/home office), performing computer‑based tasks in workspaces that may vary in noise levels, equipment, and daily routines.

Consequences of Errors:

Substantial. High monetary responsibility.

Supervision Received:

General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law. National Church Residences serves more than 46,000 seniors through our array of housing and health care services. Our organization is driven by a vision to advance better living for 100,000 seniors by 2030, wherever they call home. With more than 360 communities across the U.S., we are the nation's largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled. National Church Residences believes in finding, recruiting, developing, and rewarding talent. We hire people with the greatest potential and then we give them the resources they need to do their best work and grow. Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels. Your best career move starts with National Church Residences. Don't wait another minute! View our senior living job opportunities.