Benefits Account Manager

Benefits Account Manager BHC Insurance - 4.6 Fort Smith, AR Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Career development plan Vision insurance Qualifications Microsoft Word Customer communication Microsoft Excel Sales Customer service Property & Casualty License High school diploma or GED Organizational skills Office experience Full Job Description About BHC Insurance BHC Insurance is a growing insurance agency committed to providing personalized coverage and exceptional service to our clients. We pride ourselves on building strong relationships and delivering responsive, detail-driven support to individuals and families in our community. Position Summary We are seeking a Benefits Account Manager to join our Benefits Department in Fort Smith, AR. In this role, you will be responsible for managing a portfolio of clients and providing exceptional customer service while ensuring the retention and growth of the accounts. The ideal candidate will have a strong understanding of group benefit plans, excellent communication skills, and a proven track record of successfully managing accounts. Key Responsibilities

• Manage a portfolio of group benefits accounts and act as the primary point of contact for clients.
• Establish and maintain relationships with clients to understand their needs and goals.
• Work with agents to develop and implement effective group benefits plans that meet client needs and budgets. Remarket renewals to ensure a high retention rate.
• Review carrier quotes with agents to analyze coverage terms.
• Monitor and analyze client usage and trends to identify opportunities for plan improvements and cost savings. Document all conversations with clients and prospective clients, enter new policy information and changes on existing policies into EPIC database. Identify and resolve complex service, claim and billing issues for insureds.
• Conduct regular client meetings to review plan performance, address concerns, and provide recommendations.
• Coordinate annual open enrollment for clients and prepare all enrollment guides/materials.
• Stay up to date on industry trends and changes to regulations to ensure compliance with all requirements.

Qualifications High school diploma or equivalent (associate or bachelor's degree preferred) Active Life and Health license (preferred) Strong knowledge of group benefit plans and regulations. Excellent communication and interpersonal skills. Ability to manage multiple projects and clients simultaneously. Strong analytical and problem-solving skills. Proficient in all Microsoft Office applications. Compensation & Benefits Competitive salary (based on experience) Eligible for Bonus Health, dental, and vision insurance Paid time off and holidays Retirement plan options Ongoing training and professional development 7.5 hour workdays Hybrid work environment with flexibility and structure

Benefits:

401(k) Dental insurance Disability insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service:

3 years (Required)

Office:

3 years (Required)

Work Location:

In person