Benefits Contact Center - Unit Manager

Job description We are seeking a dedicated Unit Manager - Benefits Contact Center to oversee daily operations of our remote benefits support team based in Bellevue, Washington. As a Unit Manager, you will lead and motivate a team of customer service representatives to deliver exceptional benefits assistance, ensuring high levels of customer satisfaction and operational efficiency. Your responsibilities include managing team performance, developing training programs, implementing quality improvement initiatives, and ensuring compliance with company policies and regulations. You will analyze performance metrics, provide coaching, and foster a positive work environment to meet service goals. Ideal candidates possess strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. Technical proficiency in contact center tools and CRM systems is essential. Benefits include competitive salary, comprehensive health coverage, flexible remote work schedule, paid time off, professional development opportunities, and a supportive team environment. Join us to lead a dynamic team and make a meaningful impact in benefits support services. Keywords maintenance-repair-and-operations-mro customer-satisfaction operational-efficiency training-certification education-training training-and-development compliance policies-and-practices laws-and-regulations monitor-and-analyze-performance coaching-mentoring environment-health-and-safety-hsse ecology-environment candidate-relationship-management crm customer-relationship-management-crm remote-working time-and-attendance paid-time-off professional-development