Economic Benefits Manager

Economic Benefits Manager Salary $77,420.00

• $116,160.

00 Annually Location El Paso County, Colorado Springs, CO Job Type Full-Time Job Number 2600195 Department Department of Human Services Division Adult, Family, & Economic Svcs Opening Date 05/11/2026 Closing Date 5/25/2026 11:59

PM Mountain FLSA Exempt HR Contact Information Audrey Sabo:

AudreySabo2@elpasoco.com Description Benefits Questions Need more information on completing a job application? See the EPC Application process here . VISION El Paso County will be a trusted regional leader known for excellence in county service delivery. PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive. VALUES Service Focused

• Collaborative
• Accountable
• Trustworthy
• Transparent Job Summary Are you a collaborative leader who thrives in a fast-paced environment and is passionate about strengthening service delivery for vulnerable community members?

This role will primarily oversee Medicaid and the services that fall under Medicaid within a complex federal, state, and county framework, supervising leaders and ensuring timeliness, accuracy, and data-informed decision-making across multiple program areas. The position plays a critical role in driving process improvements, managing workload through analytics, and fostering a culture of accountability and psychological safety. This role also serves as a key representative of the agency, working closely with community partners and acting as a primary point of contact for external collaborations. You will work alongside a peer group of division managers within the Adult, Family, and Economic Services (AFES) Division, building a strong internal network of support while partnering across programs to ensure service alignment and continuity. If you bring strategic insight, emotional intelligence, and a strong commitment to public service, this role offers a meaningful platform to make an impact.

Hiring Range:

$83,000.00

• $96,790.00 annually This position has an anticipated work schedule of Monday
• Friday, 8:00am
• 5:00pm with flexibility required; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud and Child Welfare Abuse & Neglect database (TRAILS) check. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. Provides leadership, oversight, evaluation, and management for single or multiple function State/Federal benefit programs and other areas as assigned. May also be responsible for offsite office locations and community co-located locations that support one or more of these program functions. Ensures compliance with all Federal, State, and County rules and regulations. Works closely with Department of Human Services (DHS) staff and community stakeholders and understands and promotes the vision and mission of El Paso County DHS. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function. Essential Duties/Responsibilities Manages the daily operations of assigned functional area(s) and aligns operations with the mission and vision of the agency. Responsible for planning, development, evaluation, and revision of the area assigned. Conducts performance evaluations and motivates employees to reach peak productivity and performance; participates in the hiring and disciplinary process. Provides guidance and training to employees. Determines ongoing training needs of staff; develops competencies and evaluation tools to measure training effectiveness. Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned program area. Understands, interprets, and applies management principles and County policies and procedures. Recommends operational and program improvements to accommodate changes in mission and operational demands. In collaboration with the Quality and Development Services Division, implements modifications and process improvements to ensure peak program performance and compliance. Collects process and performance data; analyzes data and processes, and implements appropriate business process modifications to improve outcomes, working within available agency resources and all applicable Federal, State and County rules and regulations. Makes public presentations related to areas of management in the form of training, public speaking, presentations in front of the Board of County Commissioners (BOCC), and/or working with the media. Coordinates and communicates with administration, other managers, staff, clients, other County agencies, State agencies, and the public. Participates in agency functions. Attends meetings in the agency, community and State and national level. Develops and manages special projects. Assists with monitoring program expenditures in relation to approved budget. Analyzes, approves, and routes financial requests. Authorizes expenditures and other requests for financial assistance to clients. May serve as County Liaison on a variety of committees as requested. Performs other duties as required.

Supervision Exercised:

This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks.

Supervision Received:

Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically. Qualifications Knowledge, Skills & Abilities Knowledge of protective services and public assistance rules, regulations, protocol, and procedures. Knowledge of community assistance resources and agencies. Working knowledge in benefits systems, such as Colorado Benefits Management System (CBMS) and/or Child Care Automated Tracking System (CHATS), and in all relevant program policies. Ability to communicate and work effectively with co-workers, other agencies, elected officials, vendors, and the public. Ability to provide excellent customer service. Ability to lead and train others; ability to objectively review the performance of others. Ability to effectively plan, schedule, and organize. Ability to assess situations and make prudent decisions; ability to effectively apply conflict resolution and problem-solving skills. Ability to develop and implement new and innovative plans and strategies as the division's needs and focus change. Ability to effectively use standard office equipment, including computer, fax machine, copier, and telephone. Proficiency with Microsoft Office programs including Word, Excel, and PowerPoint. Maintain regular and punctual attendance. Required Education & Experience High school diploma or equivalent education. Five years of full-time experience with human services programs. Associate's degree in a related field may substitute for one year of the required experience. Bachelor's degree in a related field may substitute for two years of the required experience. Preferred Education & Experience Bachelor's degree in a field related to the assignment. Two years of supervisory or management experience. Experience working with long-term services and supports. Licenses/Certificates Must possess and maintain a valid driver's license. Pre-Employment Requirements Must pass conditional post offer background investigation, motor vehicle record check, and drug screen. Work Conditions Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some local and non-local travel may be required. May be exposed to hostile family situations/individuals, and unsanitary and hazardous conditions. May require weekend and evening hours. The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department. El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen. Full-time employees are eligible for the following benefits: Medical, dental, and vision benefits Paid vacation, sick, and personal leave 11 paid holidays Onsite health centers Onsite fitness centers Reach Your Peak wellness program Short and long term disability Life insurance Flexible spending accounts to include dependent care Employee assistance program Tuition reimbursement Retirement plan Deferred compensation (457b) Click on links for general benefits information and El Paso County Retirement Plan website . 01 How did you learn of this position? I am currently employed by EPC El Paso County Website Indeed.com Employee Referral Social Media (Twitter/Facebook) LinkedIn University/College Career Site Industry-specific Career Site Professional Membership Career Site Career Fair Other 02 Select your highest level of education. High school diploma or equivalent education Associate's degree Bachelor's degree Master's degree or higher None of the above 03 How many years of full-time experience with human services programs do you have? Less than 3 years More than 3 years, but less than 4 years More than 4 years, but less than 5 years 5 years or more None of the above 04 If you have a bachelor's degree or higher, please indicate your field of study. If not applicable, please put N/A. 05 How many years of supervisory or management experience do you have? N/A Less than one year More than one year, less than two years More than two years 06 Please describe your supervisory or management experience in human services or a closely related field. Please also note your job title and the number of direct and/or indirect reports. Please note that "see resume" or limited detail may exclude you from consideration. 07 Do you have experience with long-term services and supports? Yes No 08 Please describe your long-term services and supports experience. Please note that "see resume" or limited detail may exclude you from consideration. 09 Do you have a valid driver's license? Yes No 10 Have you read, and do you accept the work conditions as outlined in the job posting? Yes No Required Question Employer El Paso County (CO) Department Department of Human Services Address Citizen's Service Center 1675 West Garden of the Gods Road, 3rd Floor Colorado Springs, Colorado, 80907 Website https://humanservices.elpasoco.com/