Job Description
Goodwill Central Texas is seeking a strategic and mission-driven Director, Benefits & Wellbeing to lead the design, delivery, and continuous improvement of our employee benefits and wellbeing programs. This role will shape a holistic approach to health, financial security, and overall employee wellbeing, ensuring our offerings are competitive, compliant, and aligned with our commitment to empowering people through work. Reporting to the SVP of People & Culture, this leader will partner across the organization to enhance employee experience, optimize vendor partnerships, and drive data-informed decisions that support attraction, retention, and workforce sustainability. Compensation & Incentives The Director, Benefits & Wellbeing is eligible to participate in Goodwill s Management Incentive Plan (MIP) with a target bonus of 10% of eligible base salary.
Role and Responsibilities:
Benefits Strategy & Administration Lead the design, implementation, and continuous improvement of health, welfare, retirement, and leave programs Manage annual benefits planning, open enrollment, and vendor selection processes Analyze utilization, trends, and costs to optimize plan design and financial sustainability Ensure programs remain competitive within the Austin nonprofit and hybrid labor market Wellness & Employee Experience Develop and execute a comprehensive wellness strategy (physical, financial, mental well-being) Partner with internal stakeholders to promote a culture of well-being and engagement Evaluate program effectiveness and participation; adjust strategies to increase impact Vendor & Broker Management Manage relationships with brokers, consultants, and third-party administrators Lead RFP processes and negotiate contracts to ensure best value and service levels Monitor vendor performance and ensure alignment with organizational goals Compliance & Governance Ensure compliance with all applicable federal, state, and local regulations (e.g., ERISA, ACA, COBRA, FMLA) Maintain accurate documentation, reporting, and audit readiness Partner with Legal/HR to mitigate risk and ensure policy alignment Data, Analytics & Reporting Utilize data and analytics to drive insights on program effectiveness, cost trends, and employee engagement Develop dashboards and reporting for leadership to inform decision-making Support workforce planning with benefits-related insights Team Leadership & Collaboration Lead and develop benefits team members. Partner closely with HR Strategic Services, Talent Acquisition, and Finance to align benefits with broader people strategy Serve as a trusted advisor to the SVP of People & Culture and leadership on benefits and wellness matters Supervisory Responsibility This position provides strategic leadership and oversight to the Total Rewards team, including benefits administration, compensation specialists, wellness program staff, and related support roles. Required Skills & Qualifications 8-12+ years of progressive experience in benefits Deep expertise in health & welfare plan design and administration Strong knowledge of benefits compliance and regulatory requirements Experience managing brokers, vendors, and external partners Demonstrated ability to analyze data and translate insights into action Strong communication and stakeholder management skills Valid Texas driver s license and acceptable driving record. Preferred Skills & Qualifications Experience in nonprofit, healthcare, or mission-driven organizations Background in wellness program design and employee engagement strategies Experience in a hybrid or multi-site workforce environment CEBS, CBP, or related certification Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear. The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Travel to various Goodwill locations is required. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. A pre-employment background check is required to ensure the applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.
