Online Account Manager (Employee Benefits)

Online Account Manager (Employee Benefits) Leavitt Group - 3.5 Salt Lake City, UT Job Details Full-time 1 day ago Qualifications Benefits administration VLOOKUP function EDI Healthcare benefits management Mid-level Client relationship development Customer inquiry handling Task prioritization Decision making Payroll Cross-functional collaboration Account management Cross-functional communication Excel data analysis

Full Job Description Online Account Manager Position Summary :

An Online Account Manager provides technical guidance and training for clients utilizing GBS' online benefit enrollment system. Ability to analyze processes and develop valid solutions to resolve complex issues required. A successful candidate will be able manage approx. 50 clients' benefits administration through the online system.

Essential Duties & Responsibilities :

Solid understanding of benefit administration, enrollment process and payroll functionality Strong customer service skills; including identifying and understanding client's needs, challenges and goals Answer client inquiries ranging from day-to-day questions to detailed complex integration issues Liaison with cross-function internal teams (including EDI, Implementation, Brokers, and Account Managers) Experience working with and developing strong relationships with client executives

Skills & Qualifications :

Ability to independently exercise sound judgment for defined job duties, obtain results, troubleshoot problems, and formulate solutions Self-starter, highly motivated, and hands on High attention to detail and accuracy Ability to multi task, prioritize and organize in a face paced environment Proven ability to work effectively alone and on a multi-disciplinary team

Education & Experience :

1+ years working in customer service Strong work ethic Tech -savvy Excellent communication (written and oral) and presentation skills Excel skills required (formulas and v-lookup used daily) Prior BenAdmin system experience helpful