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Executive Response Specialist
Job
OREGON EMPLOYMENT DEPARTMENT
Remote
Part-Time
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Job Description
Job Listing ID:
4496170Job Title:
Executive Response Specialist Application Deadline:
Open Until FilledJob Location:
GreshamDate Posted:
05/21/2026Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)Job Summary:
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Are you passionate about customer service? Do you enjoy digging into situations and creating solutions? If so this may be the career for you. Executive Response Specialist Executive Response Specialists are responsible for researching, investigating, and resolving escalations related to all aspects of Retail Payment Solutions. Escalations are received through multiple channels, including regulatory agencies, senior leadership, and social media platforms. Specialists are expected to be fully knowledgeable and cross-trained on all U.S. Bank credit and debit card products. This expertise enables effective collaboration with team members and cross-functional business partners to ensure escalation responses align with senior management directives. The role requires direct outreach to cardmembers to de-escalate high-level concerns, as well as the preparation of professional written communications to notify customers of complaint resolutions. In addition to resolving individual customer issues, Specialists are responsible for identifying and addressing broader, systemic concerns to ensure regulatory compliance and to support a positive customer experience. Achieving comprehensive resolution requires close partnership with internal teams such as Compliance, Legal, Bankruptcy, Collections, Disputes, and Underwriting. Specialists must remain current on bank policies, procedures, and regulatory requirements in order to provide clear feedback to Service Advisors and recommend operational enhancements. Basic Qualifications High school diploma or equivalent Three to five years of related professional experience Minimum of 18 months of customer service experience Preferred Skills and Experience Working knowledge of assigned products, including terms, conditions, benefits, and U.S. Bank policies and service philosophy Prior experience investigating credit card-related complaints Strong written, verbal, and interpersonal communication skills Proficient keyboarding and PC skills; experience with word processing, spreadsheet, and other business software applications Familiarity with contact center systems and procedures Basic knowledge of U.S. Bank policies, procedures, and applicable laws and regulations Schedule is M-F, 8 hours between 7am-6pm Central We currently have this positon available in our deposits team as well as our cards team. This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days. This position requires the 60% of time in office at- Columbia Center, Or/Fargo, ND or West Side Flats, MN, Tempe Az or Owensboro.KY If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .