Human Resources Benefits Coordinator & Team Lead

Job Summary The Benefits Coordinator & Team Lead provides advanced support in the administration of health and welfare benefit programs and retirement plans and is the first point of contact for the daily operations of benefits functions. This role helps ensure the efficient and compliant delivery of benefits services by providing guidance on complex benefit and retirement inquiries, coordinating key programs, and supporting employee and departmental needs. The position also serves as a subject matter resource and first point of escalation, while coordinating programs such as Leave of Absence and Wellness Program. FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here. Job Description Typical Duties Include but not limited to: Coordinates and administers the administrations of health and welfare benefit programs; provide guidance to faculty and staff on benefit options, eligibility, and complex enrollment scenarios. Ensures compliance with all applicable state, federal, and plan regulations by monitoring changes and translating requirements into benefits administration procedures. Coordinates payroll inputs for State Group Insurance and University benefit programs and audits reports to ensure accuracy of enrollments, premiums, and contributions. Maintains and reconciles benefits data in systems of records including ensuring new hire information is generated and accurately recorded, resolving discrepancies, and processing adjustments in partnership with Payroll. Administers leave of absence programs in compliance with federal and state laws (FMLA, USERRA, ADA) and University policies, provide guidance to employees and supervisors. Tracks and maintains leave records, including accruals and leave usage, and provides related data to Payroll. Manages employee leave programs such as Sick Leave Pool and leave donation programs. Provide retirement counseling to employees, including guidance on the retirement process and completion of required documentation for all Florida Retirement System (FRS) plan options and associated programs. Serve as a first point of contact for escalated or complex benefits and leave-related issues; research, analyze, and resolve inquiries in a timely and effective manner. Assists in the coordination of Workers' Compensation claims and maintains related documentation. Coordinates and administers employee wellness initiatives and programs in collaboration with campus partners. Develop and deliver benefits and retirement education sessions for new hires and current employees. Collaborate with internal departments and external partners to analyze benefits data, resolve issues, and ensure compliance with deadlines and regulatory requirements. Additional Responsibilities Supports Benefit Fair activities. Participates in special projects. Performs other job related duties.

Additional Job Description Required Qualifications:

This position requires either eight (8) years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in an appropriate area of specialization and four (4) years of full-time experience directly related to the job functions. Additional Minimum Requirements Full-time experience in customer service, human resources, business administration, or closely related area. Experience providing retirement guidance and complex benefits program coordination. Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Publisher and Outlook).

Knowledge, Skills, & Abilities:

Proven ability to think strategically and approach challenges with creativity Demonstrated track record of reliability, meeting goals, and holding oneself accountable Strong interpersonal skills and experience working effectively across teams Knowledge of state and federal laws pertaining to benefits administration: Worker's Compensation, COBRA, FMLA, etc. Knowledge of human resources and/or benefits administration concepts and best practices. Knowledge of and ability to apply and convey University regulations, policies, and procedures. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Strong organizational and time management skills. Advanced verbal and written communication skills and the ability to present effectively to small and large groups. Ability to think critically and make clear, well-reasoned and timely decisions. Ability to analyze, interpret, and apply complex plan documents and laws. Ability to exercise a high degree of discretion, integrity, and sensitivity with the utmost sensitivity and confidentiality. Ability to manage and coordinate assignments in order to meet deadlines. Ability to work successfully as both a member of a team and independently with minimal supervision. Ability to collaborate with cross-functional teams. Ability to provide professional customer service. Institutional Values & Behavioral Expectation In this role, the successful candidate will be expected to: Seek out new approaches to improve outcomes; remain open for feedback and new ideas. Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables. Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade:

18 FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. FGCU is a dynamic, student-centered institution located in Southwest Florida. We're dedicated to academic excellence, innovation, and community engagement. As a member of our faculty or staff at FGCU, you'll find a supportive environment where your work makes a real impact—on campus and beyond. Explore exciting opportunities to grow your career while shaping the future with us.