HR Solutions Specialist

We are looking for an HR Solutions Specialist to support employees and leaders with responsive, high-quality service across a wide range of human resources needs in Hermosa Beach, California. This Long-term Contract position is ideal for someone who enjoys solving issues, navigating HR processes, and creating a positive employee experience through clear communication and dependable follow-through. The role will contribute to daily HR operations within a retail environment while helping resolve inquiries related to payroll, benefits, talent processes, and employee administration.

Responsibilities:

• Serve as a primary point of contact for employee and manager questions submitted through cases, phone calls, and escalations, delivering timely and thorough support.
• Investigate HR-related issues across multiple processes and systems, identify underlying causes, and document findings clearly for internal review.
• Handle a range of administrative HR activities such as onboarding, offboarding, employment documentation, compensation changes, and payroll-related support.
• Review and process transactions accurately within HR systems while maintaining careful attention to compliance and data integrity.
• Maintain and improve knowledge resources by updating internal guidance, procedures, and reference content as policies or practices change.
• Provide service with empathy, discretion, and care, ensuring each interaction supports a positive employee experience.
• Partner with internal teams to coordinate warm handoffs and ensure questions are routed efficiently to the appropriate resources when needed.
• Track recurring issues and recommend practical process improvements to reduce repeat inquiries and strengthen service delivery.