CLERK-HUMAN RESOURCES

POSITION DESCRIPTION

Job Title:

Human Resources Clerk Department:

Human Resources Reports to:

Human Resources Manager FLSA Status:

Non-Exempt

CENTURY CASINO CAPE GIRARDEAU

At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone! Our newest addition of a 69-room hotel with sweeping views of the Mississippi River adds more opportunities for our visitors to stay and play right here at Century Casino Cape Girardeau. Our team of over 200 staff are committed to providing the best entertainment experience for our guests.

POSITION SUMMARY

Century Casino Cape Girardeau is seeking an ambitious member to join our team as Human Resources' Clerk at our world class casino on the banks of the Mississippi River in downtown Cape Girardeau. Successful candidates will excel at creating an atmosphere of superior customer service for our guests. The HR Clerk will assist with the hiring qualified personnel, onboarding procedures, and other clerical duties. Century Casinos are proud to provide a workplace for our team members that focuses on training, development, and advancement. Come and help make Century Casino Cape Girardeau's new hotel the entertainment destination in SE Missouri.

ESSENTIAL POSITION DUTIES & RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

Administrative Support:

Assist with day-to-day HR operations, including filing, data entry, and maintaining employee records. Prepare and distribute HR-related documents, such as job postings, offer letters, and employee handbooks. Create and distribute daily, weekly and monthly reports to include Personnel Action Notice Log and monthly employee lists to appropriate recipients. Responsible for completing paperwork and entering payroll deductions for non-returned uniforms for termed employees and any other payroll deduction forms.

Recruitment Assistance:

Help coordinate recruitment efforts by scheduling interviews, communicating with candidates, and maintaining the applicant tracking system. Organize and maintain recruitment-related files and records.

Employee Onboarding:

Support the onboarding process by preparing orientation materials and ensuring all necessary paperwork is completed. Assist new employees in understanding company policies and procedures. Assist HR Generalist as needed with the onboarding process. This may include, but is not limited to making phone calls, setting up interviews, preparing new hire packets, entering new hire paperwork and training sessions into human resource database system.

Records Management:

Maintain and update employee records in HRIS (Human Resources Information System) accurately. Ensure compliance with legal requirements regarding employee documentation and confidentiality. Maintain accurate and up-to-date information for all employees. This includes filing paperwork in appropriate files. Complete and update all I-9 information as needed.

Employee Relations Support:

Respond to basic employee inquiries regarding HR policies, benefits, and procedures. Assist in organizing employee engagement activities and events. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel. Seek to resolve all situations in a manner that maintains positive guest relationships.

Training Coordination:

Help schedule and organize training sessions and workshops for employees. Maintain training records and ensure compliance with mandatory training requirements.

Reporting:

Prepare reports related to HR metrics, such as turnover rates and training participation, as needed. Assist in data collection for performance reviews and employee surveys.

Miscellaneous:

Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members. Personally assist all internal/external guests offering support and fielding inquiries ensuring the highest level of professionalism and confidentiality. Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same. Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; shifts may change based on business needs. Performs other duties as assigned.

ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

Must be able to lift up to 40 pounds without assistance Must be able to sit or stand for extended periods of time Must be able to bend, twist and kneel repeatedly in a short span of time

Mental Demands:

Must be able to perform assigned duties under frequent time pressures in an interruptive environment.

Work Environment:

Must be able to work in a smoking environment. Ability to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels.

MINIMUM QUALIFICATIONS

Experience/Education:

A high school diploma or GED equivalent. Prefer one to two years Human Resources or clerical experience in a Human Resources department.

Knowledge:

Mastery of Microsoft suite of software programs. Microsoft certification a plus. Ability to read, write, and understand simple instructions.

Other :

Must be able to obtain and maintain a valid Level 2 Missouri Gaming License. Must be able to receive and maintain all required certification relating to the position. Must complete all required company training.