Human Resources Assistant 3

Human Resources Assistant 3 - Irving, TX 12 month contract, +/- $35/hr BOE Position is for an aerospace/defense client. United States citizenship is required. Preference given to candidates with enterprise-level aerospace/defense HR work experience. Aerospace/defense client's Human Resource Service Center (HRSC) is looking for a proactive Workforce Management Specialist to join their HR Service Center team. In this role you will own agent scheduling for phone, chat, case, and nonphone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal candidate is datadriven, skilled at translating analytics into action, and comfortable handling a high volume of schedule change requests. Basic Qualifications for Human Resources Assistant 3 3-5 years of workforce management or scheduling experience in a contact center environment. Proficiency with AWS Connect or comparable cloudbased contactcenter platforms. Advanced Microsoft Excel skills (pivot tables, VLOOKUP/INDEXMATCH, macros). Ability to work onsite in Irving, TX. Strong analytical mindset—assess data quality, interpret business impact, and make datadriven recommendations. Excellent written and verbal communication; comfortable presenting to all organizational levels. Preferred Qualifications for Human Resources Assistant 3 Bachelor's degree in Business, Human Resources, or a related field. Experience with ServiceNow or other ITSM casemanagement tools. Familiarity with Microsoft Teams and SharePoint for collaboration and documentation. This position is intended to be contracted to hire. While this is our intent, this is not a promise to hire by client. 9676 Join the TASC Technical Services team, with 30 years of excellence in the staffing industry! We offer competitive benefits including health care plans, a 401k plan with company match, and a weekly paycheck with direct deposit. Additionally, we follow all state and federal guidelines for compensated time off. TASC Technical Services is an Equal Opportunity Employer.

Pay:

$30.00 - $38.50 per hour

Benefits:

401(k) Health insurance Application Question(s): United States citizenship is required for this position. Are you a United States citizen? Are you prepared to submit a non-indeed-template pdf/word doc copy of your resume?

Education:

Bachelor's (Required) Ability to

Commute:

Irving, TX 75063 (Required)

Work Location:

Hybrid remote in Irving, TX 75063