Veterinary Hospital Administrator (HR Operations)

About Us Timberline Veterinary Emergency and Specialty (TVES) is a local, privately-owned hospital with a strong culture of collaboration, transparency, and growth. Located in North Seattle, we're a rapidly growing 24/7 Emergency and Specialty practice dedicated to delivering exceptional patient care, supporting our community and fostering the professional development of our team.

Our mission is:

"Leading through exceptional veterinary care and sustainable employee ownership." Our hospital's mission is guided by our

PEAK Principles :

P atient care E ngagement A ccountability K nowledge Growth Hospital Administrator (HR Operations) Job Description The Hospital Administrator is responsible for managing the day-to-day operations (including client care, veterinary assistants, liaisons, and technical support staff), overseeing HR systems and processes, and ensuring alignment with TVES's mission and long-term strategic goals. This position supervises 2-3 managers and it reports directly to TVES's founders, CEO, and Board of Directors.

The Administrator is expected to:

Lead and manage all hospital-wide non-clinical functions Lead and execute all human resource operations responsibilities Promote a culture of safety, engagement, and accountability Serve as a visible and approachable presence for staff, clients, and referring veterinary practices This is a 5 day a week in person position that requires determination of a set schedule to provide visibility to all staff members.

Essential Job Duties:

Team Leadership and Hospital Operations:

Hire, train, motivate and lead assigned department managers. Ensure efficient hospital workflows, staff and resource allocation, and team communication among all hospital departments Assure staffing is in line with budget Participate in and influence strategic planning efforts with the senior leadership team Foster a collaborative, inclusive, and growth-oriented workplace culture Oversee initiatives for safety, staff wellness, and quality improvement Human Resources Management (Full Scope): Manage the day-to-day HR functions including recruitment (staff and doctors), interviewing, hiring, onboarding, performance management, and terminations Partner with the marketing team on recruitment campaigns and internal communications Leverage technology to design and place job ads in Rippling, conduct first round phone screens for all open positions, schedule interviews for managers, check references, and issue offer letters Support compliance with employment laws (FMLA, PFML, COBRA, OSHA, etc.) in coordination with fractional HR consultant, and ensure adherence to the employee handbook Manage HR records, systems, and reporting; oversee time-off tracking and worker's compensation cases Manage PFML and other leave requests, workplace accommodations, and intermittent work schedules (with guidance from the Fractional HR Consultant as needed) Coordinate with employment attorney to annually update and communicate handbook policies (January) and coordinate with CFO and benefits broker to administer annual open enrollment for benefits (May) Coordinate staff evaluations, 30 and 60-day check-ins, six month and first year review, annual performance reviews, and job satisfaction assessments Design and implement leadership development, employee engagement, and retention programs Develop and oversee Performance Improvement Plans (PIPs)

Client Service:

Oversee the management of the the client care team to uphold exceptional customer service standards Review and update training materials, communication scripts, and client protocols Lead resolution of escalated client concerns and respond to online reviews Additional responsibilities: Perform other duties as assigned by the founders, CEO or Board of Directors to support the mission, operations, and continued growth of TVES Qualifications Bachelor's degree required; Master's degree or HR certification (e.g., SHRM-CP, CVPM) preferred 5+ years of experience in hospital administration, healthcare management, or veterinary operations - 24/7 operations experience preferred Demonstrated experience leading teams, managing HR functions including recruiting and employee relation matters, and navigating organizational change Strong interpersonal, communication, and conflict-resolution skills Proficient with HR systems and hospital software (e.g., HRIS, practice management tools, Excel) - Any experience with Rippling payroll is a plus! Knowledge of labor laws, benefits administration, and employee relations best practices Preferred Skills & Traits Empathetic and emotionally intelligent leader Strong organizational, analytical, and strategic planning abilities Comfort working in a fast-paced, high-emotion environment Commitment to continuous improvement and professional development Proven track record in building strong engaged teams Previous experience using Rippling Passion for animal care and community engagement Performance Expectations Ensure staffing is aligned with operational needs, budget and growth Improve job satisfaction, recruitment and staff retention within first year Maintain full legal and policy compliance across all HR functions Uphold a high standard of client satisfaction and operational excellence The pay range for this role is: 140,000 - 160,000 USD per year(Seattle)