Director of Human Resources

Friendship Shelter is a non-profit homeless services agency founded in 1988 and dedicated to ending homelessness in South Orange County, one person at a time. Friendship Shelter operates a full spectrum of services to end homelessness, including street outreach, emergency shelter, housing navigation, financial assistance, and permanent housing with supportive services. We believe in a housing-first and harm-reduction approach and value the unique experience of each client we serve. All of our programs employ trauma-informed principles and are housing-focused, low-barrier, and client-centered. We are committed to diversity in our workforce and endeavor to create a work experience that is inclusive, meaningful, and effective at ending homelessness.

Position Summary:

The Director of Human Resources is responsible for promoting a positive workplace culture and mitigating employment-related risks across the Organization. This role is part of Senior Leadership as well as the Operations Leadership Team and provides general and administrative support to all members of the Friendship Shelter team. The Director of Human Resources will manage the entirety of the Organization's human resources systems and procedures including employee benefits administration, HRIS, recruitment and onboarding, employee retention and development, and employee relations and performance management. This role will also be responsible in overseeing the Human Resource Coordinator. Essential Job Duties and Responsibilities People Strategy & Organizational Leadership Lead the development and execution of a people strategy that aligns with Friendship Shelter's mission, growth, and operational priorities Partner with executive leadership to strengthen organizational culture, drive engagement, and support a high-performing, mission-driven workforce Serve as a trusted advisor to leaders on organizational design, workforce planning, and change management Talent Acquisition & Onboarding Oversee and support full-cycle recruitment, partnering with hiring managers to attract, assess, and hire high-quality talent Ensure a consistent, equitable, and efficient hiring process, including postings, screenings, interviews, and background checks Lead and continuously improve the new hire onboarding experience, ensuring strong integration and early engagement Employee Relations & Performance Management Provide guidance and support to managers on employee relations, performance management, and corrective action, ensuring consistency and fairness Maintain accurate documentation and support leaders in navigating complex employee matters with sound judgment and compliance Serve as a primary point of contact for employee concerns, fostering trust, responsiveness, and resolution Compliance, Policies & Risk Management Ensure organizational compliance with federal, state, and local employment laws and regulations Develop, implement, and maintain HR policies, procedures, and standard operating practices Oversee updates to the employee handbook and ensure alignment with evolving regulations and best practices Manage responses to regulatory correspondence, including unemployment claims, wage garnishments, and disability filings HR Operations & Systems Oversee and manage the organization's HRIS (Paylocity), ensuring data integrity, accuracy, and effective utilization Maintain complete and up-to-date employee records, files, and job descriptions Drive continuous improvement of HR systems, workflows, and administrative processes to enhance efficiency and employee experience Compensation, Benefits & Payroll Partner with Finance to oversee semi-monthly payroll processing, ensuring accuracy and compliance Administer and manage employee benefits programs, serving as the primary resource for employee questions and enrollment Support compensation practices that are competitive, equitable, and aligned with organizational goals Training, Development & Engagement Lead organizational training efforts, ensuring compliance with required trainings and supporting professional development Design and implement initiatives that strengthen employee engagement, culture, and values alignment Foster a workplace environment that supports growth, accountability, and inclusion Workers' Compensation & Risk Manage workers' compensation claims, reporting, and annual audits Ensure timely and accurate payroll reporting related to workers' compensation and risk management Vendor & Systems Management Serve as the primary point of contact for key external partners, including IT service providers, insurance brokers, and benefits vendors Oversee internal technology systems and licenses (e.g., Microsoft 365, Adobe), ensuring functionality and cost-effectiveness Employee Lifecycle Management Oversee all stages of the employee lifecycle, including onboarding, development, and offboarding Manage employment separation processes with professionalism, compliance, and attention to detail Supervisory Responsibilities Direct Reports

• Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports
• May delegate work of others and provide guidance, direction and mentoring to indirect reports Driving Requirements
• Driving is an essential duty or function of this job.
• Drive up to 25% Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job.

Bachelor's degree in Business Administration, HR, or related field. Equivalent combination of education and professional experience will be considered. Minimum of five years of HR experience with at least one year in a California-specific role. Thorough knowledge of national and California-specific HR regulations and best practices for organizations of comparable size to Friendship Shelter. Proven success in working cross-departmentally and collaboratively with various teams as well as external vendors to achieve organizational goals. Familiarity with non-profit organizations is preferred. Must have a valid driver's license and vehicle with valid registration and insurance. Desire to be a part of a team that is passionately committed to ending homelessness. Skills, Knowledge and Abilities Understanding of and commitment to Client-Centered, Housing First, and Harm Reduction models of service delivery. Demonstrated effectiveness as a leader capable of influencing and motivating others to succeed toward a common goal. Proven experience in a senior management role, preferably within the nonprofit sector. Exceptional interpersonal, problem-solving, decision making, research, and analytical skills. A warm, welcoming, and friendly demeanor. Excellent professional boundaries, sense of discretion, and respect for confidentiality Excellent interpersonal, verbal and written communication skills, including listening and conflict management skills. First-rate attention to detail, organizational skills, and accuracy. Highly flexible and proactive in approach to perform a variety of important, confidential, and complex tasks with constantly changing priorities. Previous experience using a modern HRIS and payroll system, preferably Paylocity. Strong strategic and critical thinking skills who can execute with precision. Exceptional problem-solving, research, and analytical skills. A results-driven operator who thrives in dynamic environments. Comfortable with public speaking and meeting facilitation. Ability to build and maintain effective relationships with external vendors and stakeholders. High-level organizational and project management skills, including ability to manage multiple priorities and deadlines. Creative thinker with the ability to see the bigger picture while implementing and overseeing strategic plans from beginning to end. Well organized and able to handle a fast-paced work environment. Intermediate computer skills, including Microsoft Word, PowerPoint, Excel, Teams, Outlook, and web browsers. Environmental & Physical Requirements Office / Field Non-Sedentary Requirements The employee must be able to perform the essential functions of the job. Work will be performed in shared spaces within the office environment and will involve interaction with other staff and clients out in the field. Typically requires the ability to spend 66%+ hours each workday doing the following activities: stand or sit for extended periods of time, walk, bend, stoop, or climb. May require the ability to lift and/or push up to 25 pounds 33%

• 66% of the time.

Driving personal vehicle during work hours is required. Additional Information Regarding Friendship Shelter Job Duties and Job Descriptions Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Friendship Shelter reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions or assign additional job responsibilities, subject to applicable law. Friendship Shelter shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, employees must always record all time worked for our company (which includes but is not limited to on-site work time at a shelter, office, or other work location; required waiting time; administrative time; and work-related travel time).

Job Type:

Full-time Pay:

$85,000.00

• $110,000.

00 per year

Benefits:

Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply

Experience:

nonprofit fundraising: 3 years (Preferred) leadership or team management: 3 years (Preferred) Ability to

Commute:

Laguna Woods, CA 92637 (Required) Ability to

Relocate:

Laguna Woods, CA 92637: Relocate before starting work (Preferred)

Work Location:

In person