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Job Description
Workforce Scheduling Supervisor Vagaro - 3.3 Pleasanton, CA Job Details Full-time $75,000 - $85,000 a year 3 hours ago Benefits Health insurance On-site gym Dental insurance Paid time off 401(k) 4% Match Employee assistance program Career development plan Vision insurance 401(k) matching Opportunities for advancement Qualifications Microsoft Outlook Operational management Spreadsheets Staff scheduling Team scheduling High school diploma or GED Call center management Excel data analysis Full Job Description Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done! What you'll
Be Doing:
As the Workforce and Scheduling Supervisor, you lead the daily scheduling activities, ensuring high utilization rates and meeting operational requirements within the contact center. Your role requires being the point of contact for all contact center agents' schedule and attendance inquiries. This position involves coordinating with management and recruitment to forecast staffing needs, develop staffing plans, and provide recommendations for enhancing scheduling and operational efficiency. Advanced communication and analytical skills are essential in this role. • This role is based onsite in Pleasanton, CA Monday through Friday•
Compensation Base Annual Salary:
$75,000 - $85,000
Annual Bonus:
10%
Your Impact:
Contact Center Scheduling Lead day to day scheduling functions to optimize workforce utilization and meet operational demands. Coordinate with management and recruitment to forecast headcount needs and develop staffing plans accordingly. Provide recommendations for improving contact center scheduling and operational processes. Supervision and Process Contribution Supervise all contact center agents' attendance, timecards, and break schedules. Monitor timecards and follow-up with support staff directly to address corrections or discrepancies to help ensure data is up-to-date and ready for payroll. Partner and coordinate with payroll and contact center leadership to streamline operations. Contribute to the development of processes and procedures aimed at enhancing operational efficiency. Articulate schedule expectations, changes, and operational demands clearly and comprehensively to all contact center agents in-person and via various channels, including Teams, Outlook, and HRIS. Provide closed-loop feedback to engineering partners for ongoing operational improvements to the proprietary tool used by Vagaro's contact center. Analytical Insights and Reporting Utilize advanced analytical skills to analyze data and generate reports on attendance metrics, contact center forecasting, and workforce scheduling. Monitor real-time contact volumes and provide statistical reporting for informed decision-making. Provide insights directly to Support Leadership to address staffing needs and trends. Team Culture and Engagement Serve as a champion of fun for the support team, bringing positive energy, building morale, and helping create an engaging and supportive environment for contact center agents. Skills and Tools Apply expertise in company-specific contact center management, contact forecasting, and attendance policies and procedures. Manage staff scheduling and timecards using workforce management software and inbound call tracking tools. Learn and adapt to proprietary Vagaro Call Center staffing and forecasting tools. Learn and adapt to HRIS and Time Clock systems. Intermediate proficiency in Microsoft Excel, including comfort with formulas, pivot tables, and data organization for reporting. What you
Bring:
Requires 1-2 years of related experience in contact center operations and employee scheduling roles. Exceptional communication skills as a point of contact for a high volume of team members. Proficiency in utilizing workforce management software, inbound call tracking software, and other tools relevant to contact center operations. Strong understanding of policies and procedures. Ability to manage staff scheduling efficiently while optimizing processes for improved operations. Advanced analytical skills for data interpretation and reporting. Intermediate Excel proficiency for building and maintaining reports. A positive, team-oriented attitude with a genuine passion for keeping the support team engaged and motivated. Typically requires a high school diploma.
Why You'll Love Working Here:
Attractive Compensation & Performance Bonuses:
Enjoy a competitive salary paired with performance-based bonuses
Generous PTO:
15 accrued days, plus 10 company holidays annually.
Health & Wellness:
Comprehensive healthcare, dental, and vision plans for you and your family.
Exclusive Perks:
Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork.
Beauty Perks:
$30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
Food Perks:
$50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
Growth Opportunities:
College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account.
Financial Security:
401k program with 4% matching and optional life/supplemental insurance.
Stay Active:
Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!
Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.
Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here (https://www.vagaro.com/pro/vagaro-employee-and-applicant-privacy-notice). By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process. Vagaro is an E-Verify employer. Learn more at www.e-verify.gov (https://www.e-verify.gov/)
Learn More About Vagaro:
Visit us at vagaro.com/pro (https://www.vagaro.com/pro) and vagaro.com (https://www.vagaro.com/) to learn more.]
