Human Resources Absence Management Manager

Responsibility for leading the day-to-day activity and various projects related to the North America absence programs at WTW which include short term disability, long term disability, the Family Medical Leave Act, Paid Family Leave, Sick Leave, Paid Time Off (PTO) programs and state/local leave plans. You will manage a team focused on enhancing the colleague's experience, while increasing efficiency and effectiveness in our processes.

Job Responsibilities:

Oversee the day-to-day operations of the Absence Management team Ensure absence programs are administered consistently Track employee absences for leaves of absence Coordinate numerous components of the various absence programs and serve as the liaison with our Corporate Benefits Team, colleague, disability vendor and other stakeholder groups Collaborate with functional and technical teams to assist in researching, coordinating and implementing process improvements to the leave programs Communicate and document complex details in an understandable manner for colleagues Manage the ongoing administration of the PTO program including supporting escalations from the Tier 1 Delivery team and developing content for a strong Tier 0 Manage and approve the preparation of bi-weekly and semi-monthly leave data for payroll Respond to any errors in payroll by reviewing past records and making any wage corrections or adjustments when necessary Evaluate the accuracy of timesheets submitted for leaves of absence/verify timesheet records and consult colleagues about any discrepancies Perform data audits, report results, and follow up actions such as corrective and preventative actions Answer employee questions about leave entitlements and/or balances Identify and implement efficiencies in the regional absence management processes Work on special projects as required

Skills:

Associate degree, or BS/BA in Business Administration, Human Resources or a related field 5+ years of related employee benefits administration experience and familiarity with regulations such as FMLA and state disability plans 3+ years of management experience (management in a remote environment a plus but not required) Advanced computer skills, including, but not limited to, Microsoft Office, Oracle, ServiceNow, SharePoint and automation (these HR systems are a plus but not required) Payroll experience a plus Strong skills in mathematics Willingness and ability to work independently and on a team Must be accustomed to a fast paced, high volume environment with deadlines and last-minute requests Project management skills Self-starter and quick learner Ability to prioritize requests and duties Excellent communication skills, both verbal and written Must be detail-oriented

Education/Experience:

Associate degree, or BS/BA in Business Administration, Human Resources or a related field