Assistant Manager of People Operations, Wayfair Stores

Salary Range:

$57,273.00 - $63,636.00

Overview:

As an Assistant Store Manager of People Operation s, you will be the go-to partner for everything that keeps our store teams supported, informed, and set up for success. You will coordinate talent processes, help guide employee and new hire experiences, and support people managers as they coach, develop, and grow their teams. You will also partner closely with the Store Manager and Talent Business Partner to maintain accurate people records, support performance processes, and create an engaging, inclusive environment for our frontline associates. This role blends talent coordination, scheduling expertise, thoughtful communication, and people leadership to create a smooth experience for every associate who walks through our doors. If you love helping teams thrive, keeping operations organized, and building a culture people love to be part of, this is the role for you. What Does an Assistant Store Manager of People Operations Do? 📅

Lead Store Scheduling & Labor Planning:

Review forecasts with store leadership, build weekly labor plans in Quinyx, assess schedule effectiveness by department, and monitor attendance patterns and overtime accuracy to support effective store coverage. 🗂️

Maintain Accurate People Data:

Update associate availability and frontline records in Workday, ensuring data integrity and supporting people managers with accurate reporting and documentation. 🎉

Drive Engagement & Recognition:

Coordinate service awards, team events, town halls, and inclusive cultural moments. Track associate feedback and engagement insights to help shape store activities and maintain welcoming break room, training room, and communication board spaces.

Support Talent Processes:

Assist with frontline performance reviews, conduct documentation, corrective actions, and succession planning while managing Tier 1 employee questions or concerns and escalating complex matters to the Talent Business Partner. 🛎️

Own Frontline Staffing Logistics:

Open, manage, and close job requisitions, post roles, coordinate interviews, welcome candidates, validate I-9s, and assist with job offer processes while partnering with Talent Acquisition and store leadership on staffing plans and internal mobility processes. 🎓

Coordinate New Hire Orientation & Training:

Facilitate orientation, assign coaches and training plans, schedule learning, track completion in the LMS, and support cross-training opportunities that help build a flexible, well-rounded store team. 📈 Build a

Strong People Plan:

Partner with store leadership to identify high-potential talent, support development plans, and ensure follow-up actions are completed to strengthen internal growth and succession pipelines.

Partner Across People Teams:

Work with Store Manager, Department Managers, Talent Business Partners, and Talent Acquisition to support staffing strategy, headcount planning, employee inquiries, and people initiatives across the store. 🏬

Support Store Leadership & Operations:

Maintain a visible leadership presence on the sales floor as needed, partner with leaders to ensure strong floor coverage, and contribute to store opening/closing responsibilities and overall operational success. 🔍

Monitor Compliance & Confidentiality:

Maintain strict confidentiality, support accurate recordkeeping, and ensure Talent policies and processes are followed consistently. Operate as "One Team": You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods. You'll Thrive in This Role if

You Have:

Experience Growing Teams:

Required 2+ years of HR generalist or people leadership experience within a frontline workforce environment, and a strong preference for retail. 📘

Knowledge of Employment Practices:

Working knowledge of US employment law and the ability to support managers through policy-aligned processes. 💬

Strong Communication Skills:

Clear, confident, and consistent communication across written, verbal, and digital channels. Ability to

Influence & Partner:

Comfortable advising leaders and working collaboratively with multiple cross-functional partners. 🗂️

High Trust & Discretion:

Proven ability to manage confidential information with care.

Organizational Agility:

Skilled at balancing multiple projects, shifting priorities, and staying ahead of deadlines. 💻

Technical Comfort:

Familiar with Google Suite, mobile business tools, and general HR or scheduling systems. 🎓

A Solid Educational Foundation:

High school diploma or equivalent required. Bachelor's degree preferred. 🕒

Schedule Flexibility:

Availability to work evenings, weekends, and holidays as business needs evolve.

Additional Physical and Environmental Requirements :

💪

Physical Activity:

Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.

Mobility & Movement:

Frequent stooping, kneeling, and crouching throughout the day. 📦

Lifting Ability:

Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment. 👀

Vision Requirements:

Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus. 🌡️

Temperature Flexibility:

Comfortable in environments with varying temperature conditions. 🔊

Noise Tolerance:

Occasional exposure to moderate noise levels and physical activity. ⚠️

Safety Awareness:

Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols. What are the Benefits•? 💰

Competitive Pay:

Earn competitive compensation with regular opportunities for performance-based increases. 🚀

Career Growth:

Access professional development and advancement opportunities to help you grow with us. Health Benefits from

Day One:

Medical, dental, and vision insurance coverage starts on your first day. 🌴 Time to

Recharge:

Start accruing paid time off immediately, because work-life balance matters. 💼 401(k) with

Company Match:

We'll match up to 4% to help you plan for your future. 🎓

Tuition Reimbursement:

Eligible after 6 months of employment: learn, grow, and get support along the way.

Wayfair Employee Discount:

Save big on the pieces you love with an employee discount, plus get 10% off at our in-store restaurant 🍽️. 👶

Parental Leave Options:

Choose from paid and unpaid leave plans to support your growing family. ✨

And So Much More:

We've got more good stuff where that came from!

NOTE:

our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions! Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form . Need Technical Assistance? For more information about applying for a career at wayfair, visit our FAQ page here . About Wayfair Inc. Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.