HR Director of Operational Services Unit

Introduction The Maryland Department of Public Safety and\r\nCorrectional Services is seeking a seasoned HR leader to serve as Director of\r\nthe Operational Services Unit.\r\nIf you are looking for an exciting career with\r\ngreat benefits, pension, generous leave, competitive salary, and the\r\nopportunity for advancement and professional growth, apply to join the DPSCS\r\nteam today! The Department of Public Safety and Correctional Services (DPSCS)\r\nis seeking dedicated candidates to fill important roles within our department.\r\nWe are one of the largest departments in Maryland with over 9,000 employees and\r\na budget of more than $1 billion. In order to fulfill our mission of promoting\r\nsafety, we have increased security at our institutions while leading the way in\r\ninnovative restorative justice projects that will help offenders reintegrate\r\ninto society upon release. As a member of the DPSCS team, you can have a\r\nfulfilling career, while also enjoying a wide range of benefits such as medical\r\nand dental coverage, paid time off (i.e. vacation, sick leave), becoming vested\r\nin the State pension, supplemental retirement options, and even joining the\r\nMaryland State Employees Credit Union.�\r\n\r\n\r\nThis is a Management Services Position.\r\nThe incumbent will serve at the pleasure of\r\nthe Appointing Authority.\r\n\r\n GRADE 21\r\n

LOCATION OF POSITION

Baltimore City\r\n6776 Reisterstown Road\r\nBaltimore, MD 21215\r\n(Headquarters)\r\n

POSITION DUTIES

This position provides direct leadership over HR\r\noperational service functions that support a 24/7 public safety and corrections\r\nworkforce. The Director ensures consistent, compliant, and timely execution of\r\nemployee-facing services across institutions, community supervision, and\r\nheadquarters units statewide. The Director reports to the Deputy CHRO and is\r\nresponsible for execution, service delivery standards, and operational\r\naccountability.\r\n�\r\nKey Responsibilities\r\n\r\n\r\n Lead and manage HR staff responsible for:\r\n Leave administration (including statutory leave)\r\n Benefits administration\r\n Onboarding and orientation\r\n Employment verification\r\n Performance management cycle execution\r\n Establish service standards and ensure timely\r\n processing and compliance.\r\n Monitor workflow volume, backlog, and service\r\n metrics.\r\n Ensure alignment with

COMAR, DBM

regulations, and\r\n internal policy.\r\n Identify operational risks and escalate systemic\r\n issues appropriately.\r\n Support continuous improvement of HR service\r\n delivery processes.\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

Education:

\r\nBachelor's degree from an accredited college\r\nor university.\r\n�\r\n

Experience:

\r\nEight (8) years of progressively responsible\r\nprofessional HR experience (in Public Sector, Unionized, or 24/7 operational\r\nenvironment). Three (3) years must have included supervisory\r\nor managerial responsibility over HR staff in operational or service delivery\r\nfunctions within a large, complex organization.\r\n\r\n\r\nA current resume and cover letter must be uploaded/ submitted with this application.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\n\r\n Experience managing high-volume HR operations\r\n efficiently while ensuring compliance, fiscal responsibility, and service\r\n delivery standards. \r\n Experience evaluating workflow efficiencies,\r\n implementing internal controls, and balancing operational demands within\r\n established budget and staffing constraints.\r\n\r\n\r\n

SELECTION PROCESS A

current resume and cover letter must be uploaded/ submitted with this application.�Please make\r\nsure that you provide sufficient information on your application to show that\r\nyou meet the qualifications for this recruitment. All information concerning\r\nyour qualifications must be submitted by the closing date.�We will not\r\nconsider information submitted after this date.�Successful candidates will\r\nbe ranked as Best Qualified, Better Qualified, or Qualified and placed on\r\nthe�eligible (employment) list for at least one year.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your\r\neducation, training, and experience related to the requirements of the\r\nposition. It is important that you provide complete and accurate information on\r\nyour application. Please report all experience and education that is related to\r\nthis position.\r\n

BENEFITS

As an employee of the State of Maryland, you will have access to\r\noutstanding benefits, including: health insurance, dental, and vision plans\r\noffered at a low cost.\r\nCLICK

ON THIS LINK FOR MORE DETAILS

�STATE

OF MARYLAND

BENEFITS\r\n��Personal Leave

• new State\r\nemployees are awarded six (6) personnel days annually (prorated based on start\r\ndate)\r\n��Annual Leave
• ten (10) days of accumulated\r\nannual leave per year\r\n��Sick Leave
• fifteen (15) days\r\nof accumulated sick leave per year�\r\n��Parental Leave
• up to sixty\r\n(60) days of paid parental leave upon the birth or adoption of a child�\r\n��Holidays
• State employees also\r\ncelebrate at least twelve (12) holidays per year\r\n��Pension
• State employees earn credit towards\r\na retirement pension\r\n

FURTHER INSTRUCTIONS

Resumes will not be accepted in lieu of an application. Online applications are highly recommended. However, if you are\r\nunable�to apply online, the paper application, supplemental questionnaire,\r\nand required documents may�be emailed to Kimberly.

Banks@Maryland.gov.�Emailed application materials must be received in our office by the closing\r\ndate�for the recruitment. Only�additional materials that are\r\nrequested will be accepted for this�recruitment.\r\n\r\nIf you are having difficulties with submitting\r\nyour online�application, please contact the DBM Recruitment and\r\nExamination Division at�Application.

Help@maryland.gov or 410-767-4850.\r\nWe thank our Veterans for\r\ntheir service to our country.\r\n\r\nPeople with disabilities and bilingual candidates are encouraged to apply.\r\n\r\nAs an equal opportunity employer, Maryland is committed to�recruiting,\r\nretaining, and promoting employees who are reflective of the�State's diversity\r\n