Human Resource Director/Office Manager

JOB SUMMARY

This position is responsible for administrative oversight, visioning, leadership, planning, coordinating and control of Human Resources. Administers a broad range of human resource management functions townwide, including, employment relations, staffing, compensation, employee benefits, policy and procedure development, training and development, performance management, personnel records, and workers compensation. Acts as liaison to and provides administrative support for the Town's Ethics Commission. In addition, this position also includes office manager's duties and is responsible for overseeing the daily administrative operations of the town hall administrative office. This role ensures efficient workflow, supports staff and elected officials, and maintains a welcoming, organized environment for residents and visitors. This position reports directly to the Town Administrator.

ESSENTIAL FUNCTIONS

The following duties are essential for this position. However, they are not to be construed as exclusive or all-inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.

• Fulfills the role of Human Resources Director. Administers a broad range of human resource management functions Town-wide, including, processing payroll and related tax reporting; employment relations, staffing, compensation, employee benefits, policy and procedure development, training and development, performance management, and records management.
• Reviews the Town's HR policies to ensure compliance with state laws, federal regulations, etc. and revises policies to maintain compliance. Research and develop new policies as necessitated by changes in law or rules and regulations
• Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
• Manages the administration of the employee performance evaluation system.
• Manages the administration of the Town's classification system, including the development and revision of job descriptions and evaluation and placement of positions within classifications.
• Administers and oversees compensation and benefit programs in compliance with policy, FLSA. FMLA, and related State & Federal laws and regulations.
• Assist supervisors, managers, and directors in resolving complex, sensitive human resources problems.
• Addresses issues and questions posed by general employees regarding interpretation of Town policies, labor and employment law, Town benefit programs and personnel management concerns.
• Ensures compliance with Town policies and laws effecting employment such as the Fair Labor Standards Act (FLSA), EEO, Fair Employment Practices OSHA, Workers' Compensation and the Americans with Disabilities Act (ADA); responsible for related complaint investigation.
• Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
• Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations for strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
• Acts as liaison to Ethics Commission; schedules; responsible for preparation of minutes, retention of records and managing all administrative aspects of ethics, as determined by the Commission.
• Acts as management liaison to the Safety and Health Committee; takes on role of Risk Management Coordinator.
• Develops and presents annual HR and Administrative budget to administration and Mayor and Commissioners; monitors budget throughout the year.
• Supervises and directs Town Hall Administrative Office Staff. To include supervising and coordinating the activities of administrative staff, including scheduling, training, and performance management.
• Ensure all office policies and procedures are complied with and updated as necessary.
• Ensure all billing is completed on time.
• Provides customer service to internal and external customers; addresses and resolves customer questions as able and refers to complex inquiries, requests, or complaints to appropriate staff.
• Oversee the public with questions in person or via phone and email in relation to water and sewer billing; maintains files.
• Manage office communications, including incoming and outgoing correspondence, phone calls, and emails.
• Access to bank accounts for payroll.
• Assist with customer service issues.
• Maintain and organize municipal records, files, and documents in compliance with local, state, and federal regulations.
• Assist office staff with the customer payment window; typical payments received include utility bills, connection charges, settlement charges, permits, rentals, etc.
• Review daily cash receipts reports, bank deposits, and settlement/connection reports ensuring accurate and timely payment posting.
• Maintains department-specific electronic and paper filing and record systems and documents to provide easy access to records and information; provides retention of records as required.
• Oversees special projects at the direction of the Town Administrator.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of principles, practices, and techniques of public personnel administration and human resources management.
• Knowledge of Human Resources techniques utilized in employee relations, discipline, recruitment, job classification, job analysis, record-keeping, labor relations, and training.
• Knowledge of application and interpretation of Federal, state, and local laws, regulations, codes, ordinances, and legal precedents governing human resources administration, labor relations, and civil rights.
• Knowledge of management and supervisory principles and practices, including program planning, contract requirements, budgeting, direction, coordination, and evaluation.
• Knowledge of the Town's and Department's operating requirements, policies, procedures, and practices; and local, state, and federal regulations related to departmental programs and operations.
• Ability to effectively utilize the principles of strategic and long and short-range planning.
• Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives and recommending methods, procedures and techniques for resolution of issues.
• Ability to research and analyze detailed information and make appropriate recommendations.
• Ability to develop department goals and objectives.
• Ability to plan, develop, implement, and evaluate projects and programs.
• Ability to develop, interpret and implement regulations, policies, procedures, written instructions, general correspondence, and other department specific documents.
• Ability to prepare, recommend and monitor an operating budget, including line-item budgeting.
• Knowledge of administrative policies and procedures of the Town.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of management and supervisory practices and principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time off, and maintaining personnel records.
• Ability to adapt and take control of situations, dictating subordinate activities in a responsible manner.
• Ability to instruct and train in methods and procedures.
• Ability to organize, assign, and modify the work assignment of others, and (re)-establish priorities to meet deadlines.
• Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
• Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain professionalism at all times.
• Ability to maintain effective working relationships with individuals within the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Freedom of Information Act and other applicable State and Federal statutes and regulations.
• Ability to work the allocated hours of the position and respond after hours as needed.

PHYSICAL AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms. Work has standard vision requirements. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Work requires preparing and analyzing written or computer data and observing general surroundings and activities. Work has no exposure to adverse environmental conditions. Work is generally in a moderately noisy office setting (e.g. business office, light traffic). Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Pay:

$85,000.00 - $90,000.00 per year

Benefits:

Dental insurance Health insurance Retirement plan

Work Location:

In person