Care Operations Manager

Care Operations Manager Homewatch CareGivers of Billings Billings, MT Job Details Full-time $20 - $25 an hour 5 days ago Benefits Profit sharing Paid training Opportunities for advancement Qualifications Administrative experience

Full Job Description Job Description:

Care Operations Manager Job Title:

Care Operations Manager Location:

Billings, MT Company:

Homewatch CareGivers of Billings Position Type:

Full-Time Reports To:

Director of Operations Overview The Care Operations Manager plays a key leadership role in the daily success of Homewatch CareGivers of Billings. This position helps ensure exceptional care delivery, supports caregiver success, and helps create a positive experience for both clients and staff. We are seeking a compassionate, organized, and motivated leader who thrives in a fast-paced environment and values teamwork, accountability, and service excellence. The ideal candidate enjoys building relationships, solving problems, and helping others succeed. The ideal candidate is also a relationship-driven leader who enjoys building strong teams, mentoring employees, and creating systems that support operational excellence and exceptional client care. Why Join Homewatch CareGivers of Billings?

• Locally owned and family-operated company focused on helping seniors live safely and independently
• Supportive leadership team that values employee ideas and contributions
• Positive, team-oriented workplace culture built on compassion and accountability
• Meaningful work that directly impacts seniors and families in our community
• Opportunities for advancement as the company continues to grow
• Innovative care solutions including Homewatch Connect technology
• Veteran-operated organization with strong community values
• Flexible and collaborative environment where employees are respected and supported Benefits & Perks
• Competitive pay
• Starting compensation range of $20-$25 per hour, with opportunity to transition into a salaried leadership role based on performance, experience, and company growth.
• Paid training and professional development
• Opportunities for career advancement
• Flexible scheduling when possible
• Supportive and collaborative work environment
• Meaningful career with purpose
• Access to online learning and development tools
• Additional employee benefits become available after successful completion of a 90-day introductory period
• Profit-sharing opportunities Key Responsibilities
• Oversee daily office operations to ensure efficiency and effectiveness in service delivery.
• Manage scheduling, documentation, and communication with clients and caregivers.
• Lead all aspects of caregiver and key staff recruitment, including sourcing, interviewing, hiring, onboarding, and retention efforts.
• Schedule background checks and drug screens on hire and annually for active caregivers.
• Coordinate and oversee employee onboarding processes, orientation, compliance documentation, and training assignments to build a cohesive team.
• Conduct structured interviews and candidate evaluations to identify compassionate, dependable, and service-oriented team members.
• Assist with employee relations, performance coaching, corrective action processes, and fostering a positive workplace culture.
• Partner with leadership to support staffing strategies, workforce planning, and team development initiatives.
• Assign annual, periodic, or acute-need training to caregiver staff.
• Conduct 90-day, 6-month, and annual caregiver evaluations.
• Maintain accurate records and documentation in compliance with regulations and company policies.
• Collaborate with management and caregivers to address client needs and enhance service quality.
• Assist in financial processes, budgeting, and billing oversight to ensure accurate and timely invoicing.
• Foster a positive workplace culture that encourages teamwork, respect, and accountability.
• Handle client inquiries and concerns with empathy and professionalism.
• Participate in marketing and community outreach initiatives to promote Homewatch CareGivers' services.
• Other duties as assigned. Qualifications
• Bachelor's degree in Business Administration, Healthcare Management, or related field preferred.
• Minimum of 5 years of experience in office management, administrative leadership, or related fields; healthcare experience preferred.
• Strong organizational and multitasking skills with the ability to manage competing priorities effectively.
• Excellent communication and interpersonal skills with a passion for relationship-building.
• Proficient in Microsoft Office Suite, scheduling systems, and CRM tools.
• Commitment to maintaining confidentiality and ethical standards in client care.
• Reliable transportation and willingness to travel within the Billings service area.
• Experience managing recruitment, interviewing, hiring, and onboarding processes for caregivers and/or healthcare staff preferred.
• Human Resources, staffing coordination, or employee relations experience strongly preferred.
• Proven ability to lead and motivate teams while maintaining professionalism, accountability, and employee engagement.
• Experience working in a fast-paced service environment with strong attention to detail and compliance standards.
• Knowledge of healthcare hiring practices, background screening processes, and employment documentation preferred. Physical Demands
• Ability to stand, walk, and move throughout the day, including travel to various locations.
• Ability to lift and support equipment and supplies as needed, up to 50 pounds.
• Frequent bending, twisting, and reaching to interact with clients and staff.
• Strong attention to detail with the ability to accurately observe, interpret, and communicate information.

Pay:

$20.00 - $25.00 per hour