HR Disability & LOA Manager

HR Disability & LOA Manager Hope Network Professional Services Grand Rapids, MI 49546 Hybrid work Disability & Leave of Absence Manager We are all equally human. Join us. At Hope Network, over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives. ️ Watch how we create comebacks. Why Join Our Team? We're proud to offer a robust and meaningful benefits package to support your career growth and overall well-being: Medical, Vision, & Dental Care 403(b) Retirement Plan Paid Time Off Educational Reimbursement Career Pathing Paid Training Employee Referral Bonus With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible. What You'll Do Oversee end-to-end administration of disability and leave of absence programs across the organization, including FMLA, ADA, Short-Term Disability (STD), Long-Term Disability (LTD), and related programs. Manage disability and leave programs for both union and non-union employees, ensuring compliance and consistency. Serve as a key resource for employees and leadership, providing guidance on leave policies, procedures, and regulatory requirements. Process and manage Short-Term Disability payments in alignment with New York Life guidelines, including payroll coordination. Act as liaison between third-party FMLA administrator, employees, and management to resolve discrepancies and manage tracking. Serve as subject matter expert for the New York Life system, including reporting, analysis, and metrics distribution. Coordinate return-to-work processes in collaboration with employees, leadership, and external partners. Partner with vendors on STD and LTD administration. Maintain accurate leave and return-to-work records within UKG systems. Provide regular updates and reporting to HR and leadership on employee leave status. Deliver training and education on ADA, FMLA, PWFA, and related policies. Develop and maintain communication materials related to disability and leave processes. Prepare and present monthly reports and key metrics. Serve as backup support for Workers' Compensation, Risk & Safety Manager and Benefits Manager. Work Schedule Monday-Friday 8:00AM-5:00PM Qualifications Bachelor's degree preferred, or equivalent combination of education and relevant experience in Human Resources or a related field. 3-5 years of experience in disability and leave management, including administration of employee leave programs. Strong knowledge of federal and state regulations including FMLA, ADA, PWFA, STD, LTD, and related benefit programs. Experience with UKG Pro and Workforce Management systems preferred. Proficiency in HR systems and computer software. Excellent written and verbal communication skills with the ability to clearly explain policies and procedures. Strong organizational and problem-solving skills with the ability to manage multiple priorities and complex cases. Ability to work independently and collaborate across all levels of the organization. Our Commitment to Inclusion Our strength lies in our diversity—empowering us to meet the unique needs of those we serve. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.