People & Operations Manager

People & Operations Manager Associated Luxury Hotels International (ALHI) Plano, TX Job Details Full-time 2 days ago Benefits Health savings account Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Qualifications Hospitality Employee onboarding Accounts receivable Microsoft Excel Operations management Expense management Well-being program (employee development activity) Executive administrative support Mid-level 3 years Personnel records management Invoice payment processing Receiving shipments Accounting and finance experience HRIS Productivity software Office management Appointment scheduling Employee engagement Onboarding process management Travel scheduling Communication skills Payroll processing Full Job Description Associated Luxury Hotels International (ALHI) provides a positively rewarding, fast-paced environment in a competitive industry where a highly motivated driven individual will thrive. We serve as the global sales and marketing extension to a carefully curated portfolio of more than 250 of the world's most distinguished independent luxury hotels and resorts, cruise lines and destination management companies. Our team of nearly 80 professionals in 26 offices across North America and Europe is dedicated to delivering personalized service to our clients within the meeting, incentive, convention, and exhibition marketplace. Working in tandem with our exclusive membership, ALHI provides unparalleled solutions for meeting and event professionals by identifying and presenting myriad options based on desired attributes that create successful programs, for our clients and their audiences. With hospitality and service at our core, ALHI serves as stewards for the hospitality and meetings industry, sharing best practices, connecting people, and fostering innovation to empower our community.

Position:

People & Operations Manager Position Summary The People & Operations Manager is fulltime salary exempt position that will be in‑office five days week in our Plano location. This person plays a vital part in supporting ALHI's People & Culture function and overall workplace operations. Reporting to the Vice President of People & Culture, this position ensures a smooth, efficient, and welcoming office environment while coordinating key people processes, employee engagement initiatives, and administrative support functions. The ideal candidate is proactive, highly organized, and thrives in a fast‑paced setting—overseeing daily office operations, assisting with accounting and payroll‑related tasks, and contributing to a positive employee experience. This role is perfect for someone who enjoys being at the center of activity and is committed to operational excellence and collaboration.

Duties/Responsibilities:

People & Accounting Support:

Coordinate bi-weekly staff meetings and distribute benefit reminders. Manage employee engagement initiatives, including wellness activities and milestone celebrations. Post job openings, schedule interviews, and assist with onboarding and orientation. Support benefits administration, audits, and employee inquiries. Maintain HRIS records, compliance postings, and training tracking Support payroll processing by collecting and verifying documents, ensuring accurate employee data, and coordinating with the Accounting Department to meet payroll deadlines. Assist VP of People & Culture with performance review monitoring and documentation. Assisting with invoice processing and expense report reconciliation for senior executives. Supporting accounts payable and receivable tracking. Preparing and maintaining accurate records for monthly expense reporting. Coordinating with the Accounting Department to ensure timely submissions and compliance with company policies. Office Management Responsible for all ALHI office day-to-day operations and procedures, including receiving packages and shipping items. Act as liaison and conduct verbal & written communication with the Executive team and all customer segments (members/vendors/senior management) in a timely manner across several time zones. Coordinate and schedule internal and external customer appointments, meetings and events, as necessary and identify scheduling conflicts pro-actively. Assistance where needed for conference and meeting logistics, including registration, shipping, lodging and travel arrangements and meals. Point person for all administrative duties, including ordering office supplies and equipment. Reconcile expense reports for

CEO & CSO

on a weekly basis. Special projects and other administrative duties as needed. Maintains discretion and confidentiality in relationships with all staff, executives, and clients. Perform other duties as assigned by the Executive Team.

Qualification Requirements:

Experience:

3-5 years HR Generalist and Accounting experience. 1-2 years as an Office Manager supporting corporate executives. Hospitality industry experience is a plus.

Skills:

Strong organizational and multitasking abilities with attention to detail. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work independently, proactively and collaboratively in a fast-paced environment.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift to 15-25 pounds at times. Salary at ALHI is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as organizational requirements. Benefits offered, but not Limited to: Generous Bonus Structure Medical, Drug, Vision & Dental Health Savings Account / Flex Spending 20 days of PTO 12 Holidays EAP 401(K) Retirement Plan with Match Contribution STD/LTD Life and Voluntary Life Insurances Employee Discounts ALHI is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law