Director of Service Delivery

Director of Service Delivery Goosehead Insurance

• 2.8 Roanoke, TX Job Details Full-time $120,000
• $200,000 a year 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Teamwork Change management Team development Continuous improvement Task prioritization Decision making Cross-functional collaboration Data-driven decision making Cross-functional communication Staff development Analytics Full Job Description Reports to:

Senior Director or CXO Job Family:

Client Support, Leadership Base Pay Range:

$120,000-200,000 + 15% bonus

Compensation Grade:

Service_5

Work Arrangement:

On-Site Role Purpose Statement Owns leadership pipeline and operational architecture for enterprise-level scale. Job Profile Summary The Director of Service Delivery is a high-capacity leader responsible for building strong managers and elevating team performance in a dynamic, fast-paced environment. This role requires a coach and cultural architect who can lead through complexity, drive accountability, and build scalable systems of execution. This role is accountable for scaling leadership capacity across service layers by embedding coaching practices, formalizing talent development pathways, and ensuring cultural consistency during high-velocity growth. Essential Job Functions 1. Coach and develop senior managers and managers to meet high performance standards. 2. Drive ownership of team KPIs (SLA, NPS, CSAT, FCR) and maintain operational rigor. 3. Implement agile performance management systems and continuous improvement loops. 4. Partner cross-functionally with Tech, Product, and Sales to lead transformation efforts. 5. Cultivate a culture of urgency, discipline, and scalable success. 6. Formalize leadership development frameworks with structured coaching cadences and calibration. 7. Facilitate cross-functional leadership development roundtables to build shared practices. 8. Provide decisive leadership during escalations and inflection points. 9. Track and report coaching effectiveness using engagement and performance data. 10. Align service delivery results with strategic goals (e.g., retention, upsell, digital adoption). 11. Communicate with influence and clarity across teams during ambiguity and change. 12. Convert client feedback into strategic service enhancements. 13. Champion innovation in tooling, processes, and workflows that remove friction. 14. Forecast staffing and budget needs in partnership with Finance and WFM. 15. Sponsor stretch and rotational development programs to elevate emerging talent. Skills Required

• Proven ability to coach and develop senior leaders.
• High executive presence and communication skills.
• Strong cross-functional collaboration and influence.
• Strategic thinking with operational execution excellence.
• Expertise in change leadership and culture building.
• High adaptability in ambiguous, fast-changing environments.
• Analytical orientation and comfort with data-driven decision making.
• Strong organizational, planning, and prioritization abilities.

Job Type:

Full-time Pay:

$120,000.00

• $200,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person