People Services Manager

People Services Manager WPAS Inc - 2.4 Mercer Island, WA Job Details Full-time $95,000 - $105,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications HR communication Labor dispute resolution ADP Workforce Now Employee relations ADP HR legal compliance Union relations Human resources management Bachelor's degree Human resources Employment agreements Payroll Business Administration Human Resources Labor relations department management Full Job Description Position Overview The People Services Manager is responsible for overseeing and administering all People Services functions, including employee relations, labor relations, compliance, talent management, and organizational development. This role partners closely with the Chief People Officer and leadership team to ensure HR programs align with organizational objectives, collective bargaining obligations, and applicable laws and regulations. The position operates as a key advisor to leadership and serves as a primary point of contact for complex employee relations and labor matters. This role also serves as a designated backup to the Payroll Manager, ensuring continuity of payroll operations as needed. Key Responsibilities HR Strategy & Operations Partner with the Chief People Officer to develop, implement, and maintain HR policies, procedures, and programs. Ensure consistent application of HR practices across bargaining and non-bargaining populations. Maintain and update the employee handbook, policies, and internal HR documentation. Labor Relations & Compliance Represent management in labor relations, including interpretation, administration, and negotiation support for collective bargaining agreements (CBAs). Provide guidance to leadership on CBA compliance, grievance handling, and just cause standards. Ensure compliance with all applicable federal, state, and local employment laws, including intersection with collective bargaining agreements. Monitor and implement legislative updates impacting HR operations and labor compliance. Employee Relations & Performance Management Investigate and resolve employee relations issues, complaints, and workplace concerns in accordance with CBAs and applicable laws. Provide coaching and guidance to managers on performance management, corrective action, and workplace conduct. Oversee and continuously improve performance management programs and processes. Compensation, Classification & HRIS Analyze compensation structures, job classifications, and internal equity considerations. Ensure wage and classification compliance with CBAs, state/federal wage-hour laws, and internal pay practices. Maintain HRIS accuracy for personnel actions (including leave, status changes, and compensation updates) and coordinate with payroll. Recruitment & Talent Management Oversee recruitment strategies to support organizational growth and workforce planning. Partner with hiring managers to align staffing strategies with operational needs. Evaluate recruitment effectiveness and adjust sourcing strategies accordingly. Leave Administration & Accommodations Manage and oversee the interactive process for employee accommodations in compliance with ADA, ADAAA, EEOC, and applicable state laws. Ensure proper documentation, communication, and consistency in leave and accommodation practices. Reporting & Analytics Manage required federal and state reporting (e.g., EEO-1, Department of Labor surveys, internal reporting metrics). Monitor and report on HR metrics including turnover, retention, and engagement trends. Oversee exit interview processes and analyze data to inform retention strategies. Payroll Partnership & Backup Partner with Payroll to ensure alignment on wage administration, deductions, and compliance requirements. Serve as a backup payroll processor , including the ability to: Execute payroll runs in ADP Workforce Now (or equivalent system) Validate pay data, deductions, and adjustments Ensure timely and compliant payroll processing during absences or peak periods Travel Travel to remote offices or sites as needed to support operations, employee relations, and leadership alignment. Minimum Qualifications Bachelor's degree in Human Resources, Business Administration, or related field Minimum of 5 years of progressive HR experience, including experience in a unionized environment Demonstrated knowledge of labor relations and collective bargaining agreements Working knowledge of ADP Workforce Now (HRIS and payroll modules preferred) Strong understanding of federal, state, and local employment laws and their interaction with CBAs Proven ability to manage complex employee relations matters Strong organizational and prioritization skills with the ability to meet deadlines Professional communication style with the ability to influence and deliver difficult messages Preferred Qualifications 6-10 years of HR leadership or management experience Prior hands-on payroll processing experience Master's degree in Human Resources, Organizational Development, or related field HR certification (e.g., SPHR, SHRM-SCP) Physical & Mental Requirements Ability to perform detailed work across multiple concurrent tasks with frequent interruptions Ability to read, analyze, and interpret complex data, legal documents, and policies Ability to solve complex and non-routine problems Strong written and verbal communication requirements Ability to work under deadlines and manage competing priorities Work Environment Primarily office-based work under typical business conditions Occasional travel to support remote operations Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Equal Opportunity Statement WPAS is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Pay:

$95,000.00 - $105,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have experience working in a unionized environment? If yes, please indicate the number of years.

Education:

Bachelor's (Required)

Experience:

Human resources: 5 years (Required) Ability to

Commute:

Mercer Island, WA 98040 (Required)

Work Location:

In person