Senior BizOps Program Manager, Workforce Staffing Global Transformation

DescriptionWe're seeking a Senior Business Operations & Transformation Program Manager to lead change management, knowledge management, and business operations for Global Workforce Staffing's Transformation team. This role owns critical mechanisms including cross-functional business reviews (xBRs) while building sustainable frameworks and leveraging AI-powered automation that enable our global team to scale effectively. Key job responsibilities Own Business Operations for

Transformation Team:

Lead end-to-end execution of cross-functional business reviews (xBRs) including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for Transformation team initiatives, ensuring operational rigor through data-driven insights, executive-level reporting, and AI-powered automation to reduce manual coordination work

Lead Change Management Strategy & Execution:

Design and implement change management frameworks for transformation initiatives, own change management plans, and support teams through adoption by coordinating stakeholder engagement across global teams with proven strategies and communication plans

Build Knowledge Management Infrastructure:

Establish knowledge management systems, content governance standards, and documentation frameworks that enable consistent information sharing, discoverability, and institutional knowledge retention across global teams

Drive AI-Powered Automation & Efficiency:

Identify opportunities to leverage AI and automation tools throughout all aspects of work to eliminate manual tasks, improve efficiency, and enable the team to scale at large—freeing team capacity for strategic thinking and high-value activities

Drive Stakeholder Coordination:

Partner with Transformation team leadership, regional BizOps leads, and cross-functional stakeholders to ensure alignment on priorities, track initiative progress, and remove blockers

Create Center of Excellence Capabilities:

Develop standardized frameworks, templates, and best practices that enable operational excellence and scalability across WFS business operations

Establish Governance Mechanisms:

Design and implement program governance including status tracking, risk management, and escalation processes that surface issues early and ensure accountabilityBasic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experiencePreferred Qualifications
• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle

• 115,600.00
• 160,000.

00 USD annually