Analyst 4, Workforce Management-Forecasting & Analysis

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ID R439574

Job Type Full Time Category Customer Service Date posted 06/18/2026 Apply Now Save Job Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for developing high impact improvement plans and managing reports that impact the customers' experience and improve business results. Utilizes forecasts to measure accuracy by interval, daily, monthly measures, and headcount expense. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description Core Responsibilities:

Supports and assists Enterprise Service Assurance and Service Delivery teams in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings. Partners effectively with cross-functional stakeholders to drive alignment and outcomes. Researches and analyzes diversified data to draw valid conclusions. Pressure-tests assumptions and applies creative, out-of-the-box thinking. Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts. Thinks in end-to-end service ecosystems and understands dependencies. Performs complex modeling to support forecasting, performance, and optimization. Designs solutions that are adaptable and can tell a story. Leads regular senior-level reviews of workforce models, assumptions and performance drivers. Confidently presents results of analysis and recommendations. Demonstrates mastery of workforce planning analysis. Independently leads highly complex, in-depth analytical projects with minimal supervision. Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team. Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Workforce Planning; Analytical Thinking;

Communication Salary:

Pay Range:

This job can be performed in Colorado, and Illinois with a Pay Range of $72,147.16 - $113,374.11 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 7-10 Years Apply Now Save Job Share this job Facebook X LinkedIn Email Our Benefits We're proud to offer comprehensive benefits to help you live your best life: Medical, prescription, vision, and dental insurance for eligible employees. 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay. Paid time off including eight observed company holidays and flex time. Exclusive perks + discounts, including tuition assistance, commuter benefits and more! See All Benefits Jobs For You Featured Jobs Recently Viewed Jobs Saved Jobs Analyst 4, Workforce Management-Forecasting & Analysis Pennsylvania, Illinois, Colorado, Texas, Customer Service 06/18/2026 Xfinity Home Advanced Support Tech Pennsylvania, Georgia, Michigan, New Hampshire, Arizona, Support, Customer Service 06/09/2026 Customer Service Sales Representative (TSX) Remote, US Customer Service 05/27/2026 Related Content Comcast NBCUniversal Announces Intent to Build Universal Theme Park and Resort in the United Kingdom This will be the first Universal-branded theme park and resort in Europe, expanding the company's global footprint and offering world-class, immersive experiences and attractions to residents and millions of UK visitors. Comcast Turbocharges Internet Speeds for Philadelphia Comcast announced today that the majority of homes and businesses in Philadelphia now have access to the company's next-generation Internet speeds, offering up to 2.1 gigabits-per-second (Gbps) download and 300 Megabits-per-second (Mbps) upload. Today's Home of The Flyers and 76ers to

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