IS Application Specialist II

Overview The Application Specialist II will be responsible for providing user and technical support withapplications, troubleshooting, and problem resolution, including rotational on-call off-hours support.

This position will research new product development and assist with implementation, coordinate dailyduties and relay new information or developments with Applications Supervisor, provide technical leadin application upgrades, new implementations, migrations, and other major/complex changes, and thetesting involved with such activities, work closely with end users and physicians (as required) to ensuresystem solutions meet user needs, expectations, and functionally correct.

Responsibilities:

eClinicalWorks Administrator 1. Primary support contact2. Maintain live and test environments including versions and upgrades3. Stay informed on new release documentation and known issues4. Maintain security access settings for user roles5. Interfaces

• maintain existing and facilitate project management for new interfaces and changes infunctionality or configuration of existing interfaces6.

Track EPCS subscriptions for renewals and deactivation7. Provide guidance and assistance with registry reporting8. DBA for Log Shipping server, used for ad hoc queries and report developmenta. Monitor daily updatesb. Manually update database when necessary Business Intelligence 1. eClinicalWorks Business Optimizer (eBO) Administrationa. Maintenance and Monitoringb. Maintain Team Content and user role securityc. Maintain documentation from upgradesd. Monitor for reports inadvertently saved in Public Folders (i.e., that should have been saved in user's My Folders)e. Monitor dashboard for status of scheduled reports, notify users of failed reports, re-run if appropriatef. Assist users with finding appropriate reports to meet requirementsg. Develop, or assist development with, custom reports when no canned reports meet the requirementsh. Troubleshoot custom reports developed by other MANA usersi. Assist users with scheduling, maintain list of scheduled report times to prevent overlapj.

Train users in eBO basics:

navigation, report execution, scheduling, report views2. Report Developmenta. Develop custom reports when canned reports do not meet the requirementsb. Maintain familiarity with the eBO Metadata structure for development or support to others' customreportsc. Maintain familiarity with eClinicalWorks MSSQL database for development of queries and reportsoutside the structure available through eBOd. Use applications where appropriate to extend the functionality of report outputse. Primary user for eCW log-shipping server; maintain and troubleshoot as necessary

Qualifications:

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree.

EXPERIENCE GENERAL 5

years related experience and/or training.

EXPERIENCE MANAGEMENT 2

years related management experience. About MANA Administration The MANA Administrative team provides support services for 27 physician-owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our administrative team includes Human Resources, Physician Services, Information Systems, Population Health, Accounting, Reimbursement, Compliance, Communications, Billing Services, and more! We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work-life balance.

Benefits We Offer:

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings: Comprehensive Benefits

• -Medical Insurance
• Vision Insurance
• Dental Insurance
• HSA or FSA options with medical insurance
• Voluntary Aflac Accident and Critical Illness
• Employer paid life, long-term & short-term disability benefits
• 401(K) match and profit sharing
• Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment

• Corporate Discounts:

  MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!

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One-On-One Training and Development:

At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.