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Workforce Management Analyst

Job

Peyton Resource Group

Mesa, AZ (In Person)

Full-Time

Posted 2 weeks ago (Updated 4 days ago) • Actively hiring

Expires 7/6/2026

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Job Description

Workforce Management Analyst at Peyton Resource Group Workforce Management Analyst at Peyton Resource Group in Mesa, Arizona Posted in 8 days ago.
Type:
full-time
Job Description:
We are seeking a hands-on Workforce Planning professional to support a growing sales and service contact center environment. This individual will own workforce management functions end-to-end including forecasting, capacity planning, scheduling, and real-time operations.
Responsibilities:
Manage forecasting, staffing models, scheduling, and intraday adjustments Monitor SLAs, queue performance, and staffing needs in real time Partner with operations leadership to optimize service levels and sales performance Build and improve workforce planning processes, reporting, and operational efficiencies Provide insights around staffing risks, productivity, and performance trends
Qualifications:
5+ years of Workforce Management experience in a contact center, insurance, or sales-driven environment Verint experience strongly preferred Experience with forecasting, scheduling, capacity planning, and real-time management Strong Excel and reporting/analytics skills Experience with WFM platforms such as Verint, NICE, or similar Ability to work independently in a fast-paced environment
Preferred:
Insurance, financial services, or sales-driven operations experience Experience supporting blended sales and service teams