FAMLI Workforce Specialist

FAMLI Workforce Specialist Department of Labor and Employment

• 4.3 Denver, CO Job Details Full-time $4,906.00
• $7,148.

31 a month 1 day ago Benefits Wellness program Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Employee discount Loan forgiveness Opportunities for advancement Flexible schedule Life insurance Qualifications Writing skills Data reporting Task prioritization Data visualization Full Job Description Department Information

THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS ONLY THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5

00 PM

ON TUESDAY, MAY 26, 2026

This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need. This posting does not accept resumes, cover letters, or attachments of any kind. Please be as thorough as possible in detailing your work history, education, and training in the application form. The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace

• and Colorado communities
• with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do. In addition to rewarding and meaningful work, we offer excellent benefits: Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans Medical and dental health plans Employer supplemented Health Savings Account Paid life insurance Short

• and long-term disability coverage 11 paid holidays per year plus vacation and sick leave BenefitHub state employee discount program MotivateMe employee wellness program Excellent work-life programs, such as flexible schedules, training and more Access to participate in employer-supported employee affinity spaces RTD EcoPass Commuter Program Some positions may qualify for the Public Service Loan Forgiveness Program.

For more information go to https://dhr.colorado.

gov/dhr-resources/student-loan-forgiveness-programs Our agency website:

Colorado Department of Labor and Employment CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans' Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE

With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews. Description of Job The salary range for this position is: $28.30

• $41.24 Hourly $2,264.31
• $3,299.22 Biweekly $4,906.00
• $7,148.

31 Monthly The purpose of the FAMLI Division is to implement and support the new Colorado Family and Medical Leave Insurance program and provisions, ensuring all Colorado workers have access to paid leave in order to take care of themselves or their family during life circumstances that pull them away from their jobs. The Workforce Management unit is responsible for ensuring optimal organizational capacity and operational continuity across the division through comprehensive staffing operations and strategic workforce analytics. This work unit operates as the central hub for all FAMLI workforce-related functions, bridging tactical staffing coordination with strategic capacity planning to support business objectives and maintain service levels across the division. The work unit manages the complete range of staffing operations, overseeing staffing coordinators who execute critical employee lifecycle processes including recruitment support, onboarding and offboarding procedures, contractor onboarding and offboarding procedures, division roster maintenance, daily staff tracking, and organizational chart updates. These foundational operations ensure seamless workforce transitions and accurate organizational structure documentation. Furthermore, the work unit delivers workforce analytics and capacity planning insights that inform strategic decision-making across the division. By leveraging a variety of systems, tools and analytical methodologies, the unit provides comprehensive visibility into staffing levels, leave patterns, workload trends, and service demands across all business areas, with particular focus on high-impact operations such as the contact center. The unit proactively delivers actionable intelligence to Executive and senior leadership, enabling data-driven capacity planning decisions that help the division plan ahead to maintain service levels and ensure efficient operational productivity. Through predictive analysis of factors including scheduled and unscheduled leave, call volume trends, seasonal fluctuations, and resource allocation patterns, the work unit ensures FAMLI leaders have the insights necessary to anticipate and address potential capacity challenges before they impact service delivery. The Workforce Specialist is responsible for assisting in optimizing organizational capacity and operational efficiency by making recommendations to the Workforce Manager (WF). This role encompasses critical functions in assisting to formulate FAMLI's workforce analytics and capacity while involved in initiatives that provide actionable insights to the Workforce Manager. The position ensures data-driven workforce insights to enable proactive planning across key operational areas including the contact center and other service-critical branches. Through comprehensive analysis of staffing levels, leave patterns, workload trends and service demands, the Workforce Specialist leverages data to ensure the division maintains appropriate staffing capacity while mitigating potential service disruptions through thoughtful and timely communication with leadership, enabling them to make informed decisions that maintain optimal service levels and ensure the division is meeting the needs of customers. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

H1C3XX ANALYST III

Minimum Qualifications:

Experience Only:

Six (6) years of relevant experience in an occupation related to the work assigned to this position

OR Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years

Preferred Qualifications:

Extensive experience in workforce management systems and concepts, reports and analytics tools for workforce insights. Expert at reporting skills to present actionable insights to the Workforce Manager. Extensive experience in data analysis and interpretation skills to provide information to the Workforce Manager about staffing levels, leave patterns, workload trends and service-demands.

Required Competencies:

Experience in data analysis and interpretation skills to provide information to the Workforce Manager about staffing levels, leave patterns, workload trends and service-demands. Proficiency in workforce management systems and concepts, reports and analytics tools for workforce insights. Capacity planning and forecasting experience needed to predict staffing needs and service disruptions. Data visualization and reporting skills to present actionable insights to the Workforce Manager and a diverse group of leaders. Strong communication (verbal and in writing) including the ability to clearly and concisely communicate complex information in a way that is easily understood by the intended audience. Communicating ideas through well-structured and engaging written content, adapting style and tone to suit diverse audiences and understanding of the importance of insightful listening, communicating, and the ability to provide information and messages in a way that produces clarity and impact. Ability to collaborate to drive inclusive teamwork, fostering positive relationships and facilitating open dialogue to achieve collective goals. Ability to adjust to new or changing situations, priorities, and information. This includes being open to different perspectives and approaches, and being willing to modify plans or strategies as needed. Demonstrate a willingness to step outside of one's comfort zone, think creatively, and explore alternative solutions when faced with ambiguous situations. It involves being open-minded and embracing new ideas and possibilities. Be able to handle uncertainty, setbacks, and unexpected challenges with a positive and proactive mindset. Resilient individuals can bounce back from failures or obstacles, learn from them, and continue moving forward. Demonstrated ability to communicate clearly, this includes when conveying and receiving information in ambiguous situations is crucial, asking clarifying questions, actively listening to others, and communicating ideas and expectations clearly, even when the circumstances are unclear. Ability to demonstrate a high degree of self-awareness and empathy, which helps in managing emotions and understanding the emotions of others. Emotional intelligence enables individuals to navigate ambiguous situations with patience, empathy, and adaptability. Ability to be proactive and self-driven in ambiguous situations, taking ownership of tasks and projects, and seeking out opportunities for learning and growth. Individuals with this competency are comfortable working independently and taking responsibility for their decisions.

Exceptional attention to detail:

understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy in a fast-paced environment.

Problem-Solving:

Identifying problems and reviewing related information to develop and evaluate options and implement solutions.

Managing Multiple Priorities:

Knowledge of effective self-management practices and ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Critical Thinking:

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Time Management:

Managing one's own time Exceptional organizational skills Ability to manage multiple priorities and work in a fast-paced environment. Conditions of Employment Must be a Colorado resident at time of application. You must pass a thorough background check prior to employment which will include the E-Verify process.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules. Supplemental Information For questions regarding this recruitment, please contact: Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes

WILL NOT

be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process. Comparative Analysis Pr ocess

• Structured Application Review After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials.

Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Supplemental Questions Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer. Work Visas CDLE does not sponsor Work Visas of any type. Applicant Use Of AI The use of AI tools to aid in preparing application materials is allowed under the condition that the applicant independently verifies and confirms the information's accuracy before submission. Applicants are fully accountable for the content of their submissions and must ensure the safe and ethical use of any AI tools. Furthermore, active and direct participation in the interview process is required.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at . Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200. While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.