Quality Investigation Coach

Job Description Insight Global is seeking an experienced Investigation Coach to support and elevate investigation quality and consistency across a pharmaceutical manufacturing site in Rocky Mount, NC. This role will focus on hands-on coaching and skill development for a small group of investigators (typically coaching ~3 investigators per coach), with an emphasis on strengthening specific investigative competencies. While also owning investigations end-to-end, the Coach will act as a technical mentor and quality reviewer, helping investigators improve execution, critical thinking, and application of investigation standards. Coaching assignments will be skill-based, grouping investigators by their developmental needs (e.g., root cause analysis, CAPA effectiveness).

•  Provide targeted, skill-based coaching to assigned investigators, focusing on specific development areas such as: o Root cause analysis o CAPA development and effectiveness o Investigation structure, clarity, and documentation quality
•  Review investigations at key milestones to: o Identify gaps in logic, analysis, or documentation o Provide clear, actionable feedback to drive improvement
•  Serve as a subject matter expert and sounding board for complex or high-impact investigations
•  Partner closely with Investigation Managers to: o Align coaching focus areas to team needs o Support consistent investigation standards across the organization We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements M1, Yellow Belt, or higher Six Sigma qualification 5+ years of experience in pharmaceutical investigations and/or Quality Assurance Strong background in: o Deviation investigations o Root cause analysis methodologies o CAPA development and assessment Demonstrated ability to mentor, coach, or review the work of other investigators Deep understanding of regulated manufacturing environments and quality systems Excellent communication skills with the ability to deliver constructive, confidence-building feedback