Human Resources (HR) Rep II (Contractor)

We are looking for an experienced HR specialist to support employees and managers with complex human resources inquiries. This Long-term Contract position focuses on resolving escalated questions related to HR policies, payroll, tax matters, and employee relations while helping strengthen service delivery across the HR support function. The ideal candidate will bring strong communication skills, sound judgment, and a continuous improvement mindset to a fast-paced shared services environment.

Responsibilities:

• Resolve advanced HR inquiries from employees and managers, including issues involving policy interpretation, payroll concerns, tax-related questions, and employee relations matters.
• Address escalated cases referred by HR Advisors and deliver timely, accurate follow-up in alignment with established service expectations.
• Research and manage non-routine HR issues that fall outside standard training, using independent judgment to determine appropriate solutions.
• Contribute to the ongoing effectiveness of HR Shared Services by completing assigned process work and identifying ways to improve efficiency and service quality.
• Collaborate with HR teams and business partners to strengthen alignment, share knowledge, and support consistent service across departments.
• Assist with the rollout and operational support of new HR services and related project activities as they move into team workflows.
• Maintain and enhance departmental knowledge resources and databases so advisors can independently resolve a broader range of incoming requests.
• Provide guidance and day-to-day support to entry-level representatives and newly onboarded team members when needed.
• Support variable scheduling needs, including evenings, weekends, and overtime, while maintaining reliable attendance and punctuality.
• Perform additional HR support duties as assigned to meet team and business needs.

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