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HR Specialist 2
Job
Spectraforce Technologies Inc
Remote
$58,240 Salary, Full-Time
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Job Description
Job Description
Job Title
- HR Specialist 2 Duration
- Short Term Assignment with expected August end date
Location:
DavidsonNC 28036
Onsite/Hybrid- 4/1 hybrid schedule
Job Description:
We're looking for a Learning Operations Specialist who thrives in a high-volume, fast-paced environment and can execute efficiently across a range of learning support requests. This role is critical to ensuring smooth day-to-day operations within our learning ecosystem, with a strong focus on Workday Learning (or similar LMS platforms), case management, and stakeholder support. This will be onsite 4 days a week (Friday flex day) Responsibilities- Manage and resolve a high volume of learning support cases across multiple categories, including:
- creating/updating digital or blended courses and programs in Workday
- Add/update course offerings and schedules
- Enrollment and learner support
- Reporting and data requests
- Technical troubleshooting within LMS (e.g., Workday Learning)
- Execute updates within the LMS with a high degree of accuracy and timeliness
- Troubleshoot learner and stakeholder issues, identifying root causes and driving resolution
- Partner with internal stakeholders (Learning
COE, HR, HR
Tech, etc.) to clarify requests and ensure proper execution- Maintain data integrity across courses, offerings, and learner records
- Track and manage case progress using ticketing or case management systems
- Identify trends in incoming requests and flag process improvement opportunities
- Support reporting needs by pulling and validating learning data
- Contribute to documentation, SOPs, and knowledge base articles to improve team efficiency and consistency Qualifications
- 3-5 years of experience in Learning Operations, HR Operations, or LMS administration
- Hands-on experience with Workday Learning or another LMS
- Experience working in a high-volume, ticket-based environment
- Strong attention to detail and ability to execute repetitive tasks with accuracy
- Solid problem-solving skills, especially for technical or system-related issues
- Ability to manage multiple priorities and meet SLAs in a fast-paced setting
- Strong written and verbal communication skills Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.