At SailPoint, the Customer Experience & Enablement team is on a mission to grow identity security skills to meet the increasing demand for talent in the Identity Security industry. Reporting to the Senior Manager, Training & Certification Development, you will be a key leader in scaling our training programs through operational excellence and strategic vendor management. You will own the program management of our training content maintenance workflows, ensuring ongoing quality, efficiency, and impact. You will manage the relationship and workload of our training development vendor(s), collaborate closely with your colleagues across the business, and implement innovative operational approaches to enhance effectiveness. Your leadership will be key in driving seamless execution and continuous improvement for our global training programs.
Key Responsibilities:
- Oversee the end-to-end program management of training maintenance operations, working closely with the Sr. Program Manager, Training & Certification Development to ensure seamless execution of learning product maintenance by aligning cross-functional teams (Vendor team, internal SMEs, LMS admins, and GTM) around priorities, resources, and timelines.
- Establish and enforce operational quality standards for all vendor-executed training projects, including branding guidelines, templates, and development best practices, incorporating industry benchmarks and customer insights.
- Working collaboratively with the Learning Operations Program Manager, and aligned with the processes of the rest of the Training & Certification Development team, drive adoption of internal team-vendor workflows for training development and review, enabling quality assurance, actionable feedback, and timely hand-offs.
- Manage training operations vendor relationships and budgets, ensuring appropriate vendor selection, seamless vendor onboarding, cost-effective resource allocation, reviewing invoices for accuracy, and maintaining compliance with project deliverables and SOWs.
- Track and report on training operations success metrics via quarterly business reviews and use data-driven insights to inform strategic decisions and identify ways to enhance operational efficiency and training effectiveness.
- Serve as a subject matter expert in scalable training operations and vendor management best practices, collaborating across curriculum development, vendor, and Operations teams to drive innovation and impact.
Required Experience and Qualifications:
- 5+ years of experience in program management, vendor management, or training operations, preferably in a corporate or SaaS environment.
- Demonstrated experience managing a portfolio of multiple external vendors simultaneously, including budget oversight, SOW compliance, and SLA enforcement.
- Proven ability to collaborate with a team to build, scale, and optimize development processes that align with business objectives and drive efficiency.
- Results-oriented leader with experience establishing success metrics and using data to drive operational and process improvements.
- Strong decision-making and problem-solving skills, with the ability to assess business priorities, balance competing demands (i.e. budget, resources, timelines, stakeholder needs), and align operations with strategic goals.
- Excellent communication skills with a strong track record for working collaboratively across global teams, managing stakeholder needs effectively, and influencing without direct authority.
- A strong aptitude for process optimization and building scalable operational workflows from the ground up.
- Proficient in using project management and data reporting tools (e.
g. Asana, Smartsheet, MS Excel) and familiar with learning development authoring tools (e.g. Articulate 360).
Preferred Qualifications:
- Experience in a role that involved managing the outsourcing of digital content development for a SaaS or technology company.
- Familiarity with curriculum development technologies and tools (i.e. LMS platforms, eLearning development tools, other content creation tools), learning analytics, and training impact measurement.
- Experience in contributing to the evaluation, onboarding, and offboarding of third-party vendors.
What Success Looks Like:
In the First 3
Months:
Establish a
Data-Driven Baseline:
Define, track, and present KPIs for training maintenance operations (e.g., update time, cost, quality) through a new performance dashboard.
Optimize Core Workflows:
Map the current vendor workflow, pinpoint key bottlenecks, and execute process improvements to decrease the content review cycle time by 15%. In the First 6
Months:
Implement a
Quality Standard:
Create and implement a formal Quality Assurance (QA) framework, ensuring a 95% adherence rate across all training materials produced by vendors.
Refine Financial Oversight:
Put in place a detailed system for tracking vendor budgets to guarantee 100% accuracy in invoices and maintain all projects within 5% of their allocated SOW budget. In the First 12
Months:
Scale Operational Efficiency:
Spearhead a strategic initiative to successfully cut the average time-to-market for updated training content by 25% from the original baseline. Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint's differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $77,200 - $130,154.00 Base salaries for employees based in other locations are competitive for the employee's home location. Benefits Overview 1.
Health and wellness coverage:
Medical, dental, and vision insurance 2.
Disability coverage:
Short-term and long-term disability 3.
Life protection:
Life insurance and Accidental Death & Dismemberment (AD&D) 4.
Additional life coverage options:
Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6.
Financial security:
401(k) Savings and Investment Plan with company matching 7.
Time off benefits:
Flexible vacation policy 8.
Holidays:
8 paid holidays annually 9. Sick leave 10.
Parental support:
Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12.
Voluntary benefits:
Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.
NOTE:
Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint. SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today's cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today's most pressing threats. The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint's policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is SailPoint's policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: Filing a complaint; Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or Exercising any other right protected by section 503, VEVRAA or their implementing regulations. SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business. SailPoint's affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program's specific obligations, and document actions taken to comply with these obligations.
