Director of Training and Quality - Conrad Washington DC

Director of Training and Quality Conrad Washington DC Conrad Washington D.C. LocationWashington, District Of Columbia, United States CategoryHotel

HOT0CJMW

JOB

DESCRIPTION

Are you an empowering leader? Do you enjoy creating experiences with impact? If you have a passion to deliver purposeful service, we invite you to take your career to the next level by joining the team at the boldly designed and stunning Conrad Hotel located in the heart of downtown DC. We are looking a Director of Training and Quality to be part of this exceptional leadership team! Named Hilton's Luxury Hotel of the Year for 2022, the Forbes 4Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets, including a signature restaurant, rooftop bar, lobby bar, club lounge, and inroom dining. The ideal candidate will be a will be an exceptional and driven leader with a passion to develop, train and inspire others. Experience with training to Forbes Standards is a must, and luxury hotel experience is required. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Director of Training and Quality, you would be responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring onthejob application of service, leadership, specialty and departmentspecific training initiatives. Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition. Monitor all departmental training programs and assist departmental trainers in conducting preshift audits, executing job skills checklists, and utilizing brand service toolkit training. Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards. Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity. Assist with Human Resources functions, as needed. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values. Hospitality We're passionate about delivering exceptional guest experiences. Integrity We do the right thing, all the time. Leadership We're leaders in our industry and in our communities. Teamwork We're team players in everything we do. Ownership We're the owners of our actions and decisions. Now We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an awardwinning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program BestinClass Paid Time Off (PTO) Go Hilton travel program: 110 nights of discounted travel Parental leave to support new parents 401K plan and company match to help save for your retirement Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount Debtfree education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications• Career growth and development Recognition and rewards programs Salary Range for this role is $90,000 $100,000 depending on experience and background. #LILV1 EOE, including disability/vets