Learning & Development Coordinator

Position Summary:

The Learning and Development Coordinator plays a key role in supporting the professional development of employees, developing a culture of continuous improvement, and increasing operational excellence. This position is responsible for planning, organizing, and executing training initiatives that align with the credit union's strategic goals, regulatory requirements, and operational needs. This position plays a key role in increasing employee engagement, performance, retention, and career development to support overall organizational growth.

Key Responsibilities:

Develop and execute annual training plan and manage training budget. Identify learning needs and develop customized training solutions using various delivery methods, including classroom, in-branch and virtual platforms. Design, implement, and maintain training programs for new hires, ongoing employee development, compliance, and member service excellence. Coordinate external training resources and vendors. Monitor training effectiveness through assessments, feedback, and performance metrics. Conduct follow-up training and visits as appropriate. Maintain accurate training records and ensure compliance with regulatory and internal standards. Manage and continually improve onboarding training for new employees to ensure smooth integration into the organization and success for employees. Ensure all employees complete the required training related to financial regulations, privacy laws, and internal policies. Assist HR Manager in Succession Planning and coordinate training needs. Contribute to education and development initiatives as well as various special projects as assigned.

Education:

Bachelor's degree in Human Resources, Education, Business Administration, or related field. Master's degree preferred.

Experience:

7+ years of experience with training execution/coordination, instructional design, and/or learning and development initiatives, preferably in the financial industry. Comprehensive understanding of credit union operations, policies, procedures, job functions, and workflow.

Qualifications:

Strong understanding of adult learning principles and theories with the ability to effectively apply them to create relevant and impactful training. Proficient in designing and delivering training sessions and other learning experiences using diverse facilitation techniques to engage different learning styles. Ability to prioritize tasks, work under pressure, and adapt to changing priorities. Strong attention to detail with an ability to maintain accuracy in high-pressure environments. Fluent interpersonal skills and the ability to work collaboratively with a variety of stakeholders. Excellent organizational, time, and project management skills with the ability to handle multiple projects simultaneously. High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). LMS and project management tool proficiency preferred. Positive attitude with eagerness to learn and grow. Collaborative and self-motivated team player who communicates proactively and thoughtfully. Strong problem-solving and decision-making skills. Discreet, trustworthy, and able to handle confidential information with sensitivity. Naturally motivated by excellence for engaging with people and for producing high quality work.

Physical Demands:

Stand up to 8 hours on training or shadowing days. Lift up to 25-30 pounds; push and/or pull up to 50 pounds occasionally. Travel to branch locations for training delivery, shadowing, and new hire follow-up. May require flexible hours to accommodate training and/or event schedules.

CU Hawaii Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties and responsibilities and qualifications required of employees assigned to this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions.

Job Type:

Full-time Pay:

$45,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Ability to

Commute:

Hilo, HI 96720 (Required)

Work Location:

In person