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Personal Lines Department Manager
Job
GPAC
Hopkinton, MA (In Person)
$80,000 Salary, Full-Time
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Job Description
Personal Lines Supervisor Hybrid - Norfolk County | $75,000 - $85,000 We believe outstanding service begins with empowered, high-performing teams. This role offers the chance to lead a dynamic personal insurance group while helping shape how clients are supported and how employees develop. You'll partner with a collaborative leadership team and have the freedom to guide your group, influence processes, and strengthen team culture within a people-focused, growing organization. Key Responsibilities Team Leadership & Development Manage and coach a small team of client-facing professionals, fostering accountability and a service-driven mindset Set clear performance expectations and provide regular feedback to support growth and results Contribute to hiring, onboarding, and long-term team building Training & Growth Support learning initiatives to strengthen product knowledge, client communication, and cross-selling abilities Identify emerging talent and assist with career pathing and succession planning Help create onboarding experiences that ensure new hires succeed quickly Client Experience & Operations Lead by example in delivering proactive, high-quality service Recommend process improvements to enhance efficiency and consistency Assist with complex client situations to ensure a positive experience Qualifications Experience managing Personal Lines Accounts Active MA P&C license Demonstrated leadership experience with a focus on coaching and team development Organized, adaptable, and comfortable in a fast-paced environment Familiarity with Epic What's Offered Hybrid work flexibility Competitive pay based on experience Comprehensive Medical, dental, vision, and retirement benefits Generous PTO Ongoing training and development opportunities A supportive environment that values growth and leadership input