Training, Development and Quality Manager

Training, Development and Quality Manager - Lees Summit, MO, Monday to Friday, 8:00 AM to 5:00 PM Pay range: $76,650+ per year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Manager, Training, Quality & Development is responsible for leading the strategy, design, and execution of training, quality assurance, and employee development programs across the Customer Success organization. This is a pivotal leadership role designed for a builder who is passionate about creating and scaling a best-in-class learning and quality culture. You will be the architect of our training, quality, and career development framework, directly impacting the success and growth of our 300+ person Customer Success organization. Your mission is to transform our current programs into a strategic asset that drives employee performance, long-term career satisfaction, and exceptional service delivery for all of our clients. This role ensures a high-performing, customer-centric team by driving consistent onboarding, continuous learning, and quality standards that enhance customer experience, operational efficiency, and employee engagement. This leader partners cross-functionally to align training and quality initiatives with business objectives, customer expectations, and performance outcomes.