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NCWorks One Stop Operator
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Brunswick Community College
Leland, NC (In Person)
$43,000 Salary, Full-Time
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Job Description
NCWorks One Stop Operator 3.3 3.3 out of 5 stars 2000 Enterprise Dr NE, Leland, NC 28451 From $43,000 a year - Full-time Brunswick Community College 36 reviews From $43,000 a year - Full-time To be considered for this position, you must fill out an application on our website at www.brunswickcc.edu
GENERAL FUNCTION
The NCWorks One Stop Operator reports to the Vice President of Continuing Education, Economic & Workforce Development and serves as the primary manager of the NCWorks Career Center in New Hanover County. This role is responsible for overseeing daily operations, coordinating workforce resources, developing staff, fostering collaboration among partner agencies, organizing career fairs and workshops, and supporting Career Pathways initiatives.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coordinate service delivery among NCWorks partners in alignment with the NCWorks MoU for the Cape Fear Workforce Development Board region.
- Implement human-centered practices to improve customer access and service outcomes.
- Manage facility operations, including scheduling, opening/closing, and ensuring proper staff coverage.
- Plan, schedule, and promote events for job seekers and businesses.
- Facilitate staff development, team-building activities, and regular meetings to enhance collaboration.
- Utilize Integrated Services Delivery, emphasizing staff cross-training and high-quality customer service.
- Maintain up-to-date workforce resources, labor market information, and program materials.
- Oversee facility maintenance, including soliciting bids and confirming repairs.
- Lead quarterly WIOA cross-agency leadership meetings with mandatory and additional partners.
- Manage the NCWorks Career Center certification process and updates per CFWDB and NCWorks Commission requirements.
- Ensure compliance with federal, state, and local regulations regarding EEO, accessibility, and customer complaints.
- Stay informed on relevant DOLETA regulations, Cape Fear Workforce Development Board policies, and NCWorks guidelines.
- Submit reports and participate in meetings and projects as required by CFWDB staff.
- Use employer, customer, and staff feedback to drive continuous improvement and inform strategy.
- Conduct quarterly case follow-ups for designated WIOA Title I customers to meet performance measures.
MINIMUM REQUIREMENTS
- Bachelor's degree from regionally accredited institution
- Two years' work experience in or related to program management and/or supervision.
- Two or more years full-time work experience in career development, case management or other related workforce development service(s).
- Work experience in program coordination between local and regional level agencies.