Director, Customized Training

DEFINITION

Administer all aspects of the NC Edge, Customized Training Program, and corporate training including developing, delivering and coordinating site-specific training to businesses and industries in New Hanover and Pender counties. Promote programs to CFCC faculty/staff, the public, and business and industry leaders and develop a strong portfolio of business partners. Coordinate assigned activities with other college departments, divisions and outside agencies and provide highly responsible and complex administrative support to the Senior Director of Workforce Development.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Senior Director of Apprenticeships and Workforce Partnerships. Supervise appropriate support staff and instructors

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

Meet with corporate and industry leaders to identify needs related to Customized Training Recruit, interview, evaluate, and hire continuing education instructors; develop and draft instructor contracts; prepare necessary materials for instructors Assess industry training requirements, budget and scheduling constraints to design appropriate and effective training programs for Customized Training Schedule classes at CFCC and off-site locations Participate in economic development activities with regional economic development organizations Work with Marketing to develop outreach materials for corporate training Prepare required compliance documentation Follow-up with clients in terms of customer satisfaction and additional training needs. Prepare reports and schedules necessary to execute and complete programs for NC Edge Follow through and carry out required rules and regulations as set by CFCC, the North Carolina Community College System office, the Department of Labor, NC Works and the Department of Commerce Prepare clear and concise reports; interpret and apply federal, state and local policies, procedures, laws and regulations as required Maintain mental capacity, which allows the capability to: make sound decisions, demonstrate intellectual capabilities; respond to questions, evaluate the effectiveness of programs and people Develop and maintain a working and professional relationship with area employers, students, partnering agencies, college staff and the general public Using MS Office or Google Suite prepare a variety of regular emails and documents including general correspondence, agendas, reports, class schedules, forms, certificates, contracts, and memos.. Assist with identifying opportunities for improving service delivery, guidelines and procedures Maintain files for compliance with State and Federal guidelines and auditing regulations

Other Important Functions:

May be asked to teach Workforce Development classes as needed Perform other related duties and responsibilities as assigned

QUALIFICATIONS

Knowledge of:

Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs CFCC service area and population needs Advanced principles and practices of budget preparation and administration Principles of supervision, training and performance evaluation Modern office procedures, methods and computer equipment Modern presentation skills and technology Relevant computer programs and systems, including Microsoft Office Applications Word, Excel, PowerPoint and Publisher Industry training trends Marketing principles and techniques Basic principles of business letter writing and report preparation English usage, spelling, grammar and punctuation

Ability To:

Work and communicate with people from a variety of backgrounds and socio-economic levels Manage multiple and complex tasks - ability to prioritize Communicate clearly and concisely, both orally and in writing Supervise and evaluate instructors Work independently in the absence of direct supervision Plan, organize and direct projects, workshops, seminars and other special educational events Prepare clear and concise administrative and financial reports Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals Research, analyze and evaluate new service delivery methods, procedures and techniques Interpret and apply federal, state and local policies; procedures, laws and regulations Establish and maintain effective working relationships with those contacted in the course of work including college staff and various government officials, community groups, industry leaders and the general public Type and word process at a speed necessary for successful job performance Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations Maintain effective audio-visual discrimination and perception needed for: Making observations Reading and writing Communicating with others Operating assigned equipment Handling varied tasks simultaneously Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: Standing or sitting for extended periods of time Operating assigned equipment Handling varied tasks simultaneously Bending, stooping, climbing, or lifting up to 50 pounds Maintain mental capacity, which allow the capability of: Making sound decisions Responding to questions Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

Associates's degree from a regionally accredited college or university Proficient computer skills using MS Office and Google Suite Excellent written, verbal, and interpersonal communication skills

Minimum Experience :

Three years of professional, full-time working experience in marketing, corporate training, economic development or administering continuing education programs required

Preferred Education/Training, Experience, Skills :

Bachelor's degree in education, business management, marketing, or other closely related field is preferred 5 year's experience with professional development, safety, continuous improvement training Banner experience Sales experience

Licenses and Certificates:

Valid NC driver's license with driving record that is within the parameters set by the college. Special Instructions to

Applicants :

This position

REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS

be submitted in addition to the application. Please have these documents ready to upload when applying. Candidates are required to submit

OFFICIAL TRANSCRIPTS

for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required. Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States. To claim veterans' preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.