Bank Training Coordinator

Position Summary The Bank Training Coordinator is responsible for administering and overseeing the Bank's training program, delivering effective and engaging classroom and virtual instruction across a broad range of subject areas. This role involves the design, implementation, and management of training initiatives that enhance employee performance while ensuring compliance with all applicable banking regulations. The position also requires close collaboration with department managers to assess organizational training needs and to develop targeted learning and development plans for teams and individual employees. Principal Duties and Responsibilities To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills and abilities required and may not include all responsibilities that the person in this role may be asked to perform. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Demonstrate comprehensive knowledge of banking products, services, procedures, retail operations, and regulations Exhibit exceptional verbal and written communication skills to effectively deliver training and communicate with internal and external stakeholders Develop and implement annual training plans for management, loan and deposit personnel, human resources, customer support, and other operational areas. Design and develop training programs that ensure regulatory compliance while supporting employee growth and development Select and apply appropriate training methods or activities including simulations, mentoring, on-the-job training, and professional development programs. Conduct organization-wide training needs assessment to identify skills gaps and learning opportunities Apply established instructional design principles and remain current on emerging training methodologies and best practices Create and deliver engaging training materials, including presentations, workshops, and role-playing exercises Evaluate instructional effectiveness and measure the impact of training on employee performance and key performance indicators. Collect and review participant feedback following training sessions to support continuous improvement Administer the Learning Management System (LMS) including evaluating platform capabilities and obtaining comparison pricing to recommend the most effective solution for the bank Manage, maintain, and track employee training progress through LMS and e-learning platforms Maintain and update the Teller & Customer Service Representative (CSR) procedures manual with most current information to comply with Bank Policies and Regulations Supports lending staff by assisting with development and documentation of procedures for Consumer and Commercial lending Facilitate "train-the-trainer" sessions for internal subject matter experts Manage and maintain in-house training facilities, equipment, and resources Research and recommend innovative training tools, technologies, and methodologies Directly supervise training department staff to ensure effective day-to-day operations Serve as procedural support resource (help desk) for bank staff Coordinate training logistics and implementation for bank acquisitions and new branch openings Act as a central liaison for departmental webinar requests and tracking Prepare and provide training-related documentation and information for audits, examinations and compliance reviews as requested Collaborate with department managers to test and implement new products, services, and procedural changes Perform other duties as assigned by bank management. Complies with federal and state regulations and all established bank policies and procedures. Other Responsibilities Support and actively promote the Bank's vision, mission and core values, organizational structure and established policies and procedures. Demonstrate strong analytical, observational and sound decision-making skills Maintain a high level of focus with the ability to quickly identify priorities, effectively communicate them, and ensure appropriate alignment of resources Exhibit exceptional interpersonal and written communication skills, necessary to build and sustain effective relationships with the Board of Directors, executive leadership, employees, and members of the business and civic community. Perform effectively in high-pressure and fast-paced environments while maintaining professionalism and composure Provides strong, compassionate and visible leadership that fosters trust, collaboration, and positive engagement among employees and customers Maintain a consistently positive, professional, and ethical demeanor Perform other related duties as assigned Education and Experience Bachelor's degree in business, banking, finance, or equivalent work experience. Hands-on experience coordinating multiple training events in a corporate setting Extensive knowledge of instructional design theory and implementation Adequate knowledge of learning management systems and web delivery tools Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) Familiarity with traditional and modern job training methods and techniques Experience with e-learning platforms Knowledge of recording software tools for creating training content MS Office proficiency Advanced organizational skills with the ability to handle multiple assignments

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person