Contact Center Manager

We are proud to be local Bankers! Join our team! Job Responsibilities & Requirements The Contact Center Manager will lead the Contact Center team in delivering consistent customer experiences across phone, secure messaging, online banking support, and digital self-service channels This person will be responsible for daily operations, digital servicing performance, technology utilization, staff development, service metrics, and regulatory compliance Additionally, this person will partner with all NSB business lines to implement technology enhancements, improve processes, and ensure workforce readiness Opportunity for Growth NSB has training opportunities to engage employees and assist with personal development within our company. Average Years of Service at Northfield Savings Bank is above 9! Continue your career in banking - join the NSB Team! Compensation Base compensation range at hire (dependent on experience): $66,560 - $74,360 annually Build your career. Make an impact. Do it through NSB! Questions? Contact Us. CAREERS@NSBVT.COM (800) 672-2274 Northfield Savings Bank is an Equal Opportunity Employer .

Work Location:

In person