Director of Learning & Development

Director of Learning & Development Marcus Hotels Administration - 3.4 Milwaukee, WI Job Details Full-time $155,000 - $170,000 a year 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Succession planning Strategic management Program design Program management Resource allocation (project management tasks) Writing skills Coaching Content writing Online learning activities Performance Reporting Leadership training instructional design Leadership development Online learning environment experience Online learning curriculum development Talent pipeline development Hospitality industry experience Online training platform teaching experience E-learning platforms Presentation preparation Leadership training (staff training program) Management reporting Enterprise Learning Management Leadership development programs Productivity software Implementation of strategic initiatives Workshop facilitation Senior level Cross-functional collaboration Leadership Remote training Full Job Description Description We are seeking a Director of Learning & Development to join our team in a highly visible, strategic role that will be responsible for the design, implementation, and delivery of enterprise-wide learning initiatives that support both property level operations and corporate functions across Marcus Hotels & Resorts and Marcus Corporation. Reporting to the Vice President of Human Resources, this leader will partner closely with corporate, divisional, and property leadership, serving as a trusted advisor to leaders, ensuring all learning strategies are aligned with operational priorities and broader business goals. This role requires a significant amount of travel and the ideal candidate is based in the Milwaukee/Wisconsin area. Success in this role will be defined by the ability to develop and elevate talent at every level of the organization, while aligning L&D programs with our mission and culture to Serve People, Create Memories, and Deliver Exceptional Experiences. Headquartered in Milwaukee, Marcus Hotels & Resorts brings over 60 years of operational excellence and a deep commitment to providing exceptional service. Our growing portfolio of 17 hotels and resorts across the U.S. reflect a unique sense of place, character, and style. As "People Pleasing People," we are dedicated to creating extraordinary experiences for both our guests and our associates. Marcus Corporation is a recognized leader in the lodging and entertainment industries, with substantial company-owned real estate assets across 19 states and a proven track record of success spanning more than 90 years.

What you will be doing:

Define and lead a multi-year, enterprise-wide L&D strategy supporting hotel property operations (departmental, experience, service, leadership, etc.) and corporate functions (finance, legal, HR, sales, marketing, compliance, etc.) across Marcus Hotels & Resorts and Marcus Corporation. Partner with senior leaders to identify capability gaps, workforce priorities, and strategic talent needs, aligning L&D with enterprise talent, culture, and performance initiatives. Foster a culture of continuous learning, service excellence, and hospitality-driven leadership, serving as a champion of talent development and guest experience. Build differentiated learning pathways for frontline, operational, and corporate employees while strengthening leadership pipelines, succession planning, and internal mobility. Champion a unified culture grounded in Marcus values, while respecting business unit and brand differences and identities. Design and deliver an innovative portfolio of learning solutions (leadership development, service training, digital learning, coaching, experiential programs, etc.) to optimize leadership capability, operational consistency, and guest satisfaction. Lead development of an enterprise learning portfolio, including leadership/management development, service excellence, operational training, corporate skill-building, and digital/on-demand learning. Oversee training delivery across in-person, virtual, and e-learning platforms, ensuring scalability, consistency, brand alignment, and measurable business impact. Manage L&D budgeting, governance, and resource allocation, including enterprise Learning Management System (LMS) strategy, administration, optimization, segmentation, reporting, and user experience across business units. Evaluate and implement learning technologies and tools to improve accessibility, engagement, and measurement; continuously assess program effectiveness using data and insights. Provide leadership with regular reporting on capability development, leadership pipeline health, and readiness for growth, while acting as a trusted advisor and driving cross-functional L&D integration across operations and corporate teams. Other duties as assigned.

What we are looking for:

6-8+ years of related progressive Learning and Development experience Background in hospitality, restaurant, retail, or similar multi-unit environments highly preferred Strong knowledge of adult learning principles, diverse training methodologies, instructional design, corporate training, and curriculum development Excellent facilitation skills (in-person, virtual, and e-learning/LMS-based delivery) Experience administering a LMS; Schoox experience a plus Skilled in instructional design, including converting content to digital/e-learning formats Strong interpersonal, communication, and business writing skills (reports, manuals, training materials, etc.) Strategic thinker and advisor with ability to assess needs, solve problems, and recommend solutions Highly organized self-starter with attention to detail; able to multitask in fast-paced environments Proficient with learning technologies and business tools (LMS, HCMS, Microsoft Office, etc.) Ability to design engaging, visually effective training and presentation materials Willingness to travel 40-60% (air, car, train) What's in it for you? Eligible for annual bonus and leadership perks Discounts at Marcus Hotels & Resorts properties for hotel rooms and restaurants - not to mention, great deals on golf, ski and spa Marcus Movie Theatres discounts Brand new, modern office space Generous paid time off Medical, dental, vision company-paid life insurance, employee assistance program offered after one month of employment 401k with employer bi-weekly match And more!

Salary Estimate :

$155,000 - $170,000

About Us:

Note:

This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Marcus Hotels & Resorts and Marcus Corporation are Equal Opportunity Employers. #MHRE