Operations & Training Specialist

Job Description Embry-Riddle:

Celebrating 100 Years of Leadership in Aviation and Aerospace As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world's largest aviation and aerospace university. For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery. As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible. The Opportunity Embry-Riddle Aeronautical University is seeking a detail-oriented and collaborative Operations & Training Specialist to support Academic Operations & Training at Worldwide Headquarters. This role plays a critical part in driving operational consistency, supporting scalable training initiatives, and enhancing system and data integrity across a global network of campus and online locations. The ideal candidate will bring strong analytical skills, a proactive mindset, and the ability to manage multiple priorities while contributing to process improvement, training delivery, and cross-functional alignment. This position offers the opportunity to work closely with leadership and stakeholders across the University to support operational excellence and student success. Key Job Responsibilities Support and maintain operational systems, tools, and data repositories to ensure accuracy, integrity, and efficiency Monitor workflows and identify opportunities for process improvement, scalability, and consistency Coordinate and support training initiatives, including onboarding, refresher training, and ongoing development programs Maintain and update training materials, modules, and documentation across platforms such as Canvas and SharePoint Track training participation, engagement, and effectiveness, providing insights for continuous improvement Assist in the development of reports, dashboards, and presentations to support leadership decision-making Analyze operational data to identify trends, gaps, and opportunities for improvement Contribute to SOP development, process documentation, and implementation of operational policies Serve as a liaison across Academic Operations & Training, advising teams, site operations, and university stakeholders Support communication and rollout of process updates, training initiatives, and operational changes Coordinate logistics and execution of departmental initiatives, trainings, and projects Promote a culture of collaboration, operational excellence, and continuous improvement Perks Await You at Embry-Riddle!

Health Benefits:

Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

Tuition Coverage:

Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

Retirement Contributions:

ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

Generous Time Off:

Generous Time Off:

Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Compensation The hourly range for this position is $20.00-$22.00. The final offer will consider the candidate's skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Qualifications Required Education and Qualifications:

Education Bachelor's degree required Experience 1-3 years of relevant professional experience (student support, operations, training, or related field preferred) Skills & Abilities Strong analytical and problem-solving skills High level of attention to detail and organizational ability Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and SharePoint Experience with systems such as Campus Solutions, Salesforce, or similar platforms preferred Excellent written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Strong collaboration and interpersonal skills with the ability to work cross-functionally Ability to work independently and exercise sound judgment Application process/requirements To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311328. Please attach all relevant materials to your application when you apply online.

Complete submissions include:

Cover letter Full Resume Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff. Exciting opportunities await at Embry-Riddle! As we continue to grow, we're thrilled to welcome new talent to our team. We're seeking highly qualified, passionate, and driven candidates to join us on this journey. ✨ Explore our current openings and apply for the roles that best fit your skills and aspirations. ✨ Track the progress of your application anytime by logging into your candidate account. ✨ Set up "Job Alerts" so you'll be the first to know when new opportunities that match your interests are posted. If you need any assistance throughout the application process, our recruiting team is here to help—just reach out to us at eraujobs@erau.edu.. Thank you for considering a career with Embry-Riddle. We look forward to the possibility of having you on our team! Embry-Riddle President Launches Centennial Celebration in Annual State of the University Address Virtual tours:

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Campus Prescott:

Visit the Campus Prescott Campus Future Flythrough | Embry-Riddle Aeronautical University (ERAU) Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.