Training Process Lead

Job Listing ID:

4477557

Job Title:

Training Process Lead Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

04/22/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. Humana's MarketPoint organization is seeking an Organization Effectiveness Lead, Training Process, to join the MarketPoint Training Team . We are looking for a dynamic and experienced professional to lead our process mapping and continuous improvement initiatives within MarketPoint training to ensure best in class learning experiences that drive performance results. The ideal candidate will have a strong background in program management, process optimization, and data analysis. This role will oversee the development, delivery, and continuous improvement of training design and delivery processes, while ensuring alignment with organizational goals and learner needs through effective use of data. Key Responsibilities Training Process Oversight Analyze existing training and intake processes to identify inefficiencies and areas for improvement Manage the design, development, and delivery of training design and delivery processes in partnership with training operations and other partner teams Partner with subject matter experts to ensure processes are accurate, aligned with business needs and Service Level agreements Deliver training and ongoing support to partner teams around process adoption and execution Provide consultative support to partner teams as needed to drive adoption of consistent processes Evaluate the effectiveness of processes using metrics and feedback, and implement improvements as needed Stay informed about industry best practices and emerging trends to inform process innovations Content Governance Establish framework for content lifecycle management, including creation, curation, updating, and archiving of key knowledge documentation Maintain repository/repositories of all learning content assets Maintain version control and audit trails for key content assets Train content creators on governance processes, tools, and standards Lead review cycles to identify redundant, outdates, or low-impact content Act as Point of Contact for questions related to content authors, versions, and other related requests Data Analytics and Reporting Collect, analyze, and interpret data related to training effectiveness and operational efficiency Develop dashboards and reports to provide insights and recommendations to leadership and stakeholders Use data-driven insights to inform decision-making, optimize programs, and enhance process improvement initiatives. Monitor key performance indicators (KPIs) to measure success and identify opportunities for improvement. Collaboration Foster a collaborative environment to promote knowledge sharing and innovation within the team. Act as the primary point of contact for senior leadership regarding training process management updates, data analytics, and process improvement initiatives Use your skills to make an impact Required Qualifications Bachelor's degree or equivalent related work experience Experience with l...

Job Classification:

Management Analysts Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A