Trainer

Description:

Do you love helping people, staying organized, and solving problems? If so, this could be the perfect role for you! We're looking for a Trainer who thrives in a fast-paced, people-focused environment. You'll be a key part of our training department—supporting new hires, keeping training organized and compliant, and assisting with classes both in person and virtually. If you have great customer service skills, strong attention to detail, and a personality that shines, we want to hear from you. What You'll Do Training & Onboarding Support Assist with and conduct training classes (in person & virtual) Support new hires through onboarding and required trainings Help improve training sessions using feedback and evaluations Troubleshoot online training platform issues for employees Engage learners and create a welcoming training experience Administrative & Customer Service Support Coordinate training dates, locations, instructors, and materials Create and maintain a monthly training calendar Schedule, confirm, and remind staff of required trainings Enter and maintain accurate training and certification records Answer training phone lines and respond to training emails Process certification requests and distribute certificates/cards Run training reports and track compliance requirements Collect missing documentation from employees as needed Compliance Support Monitor training compliance for field and internal staff Communicate with employees regarding training requirements Partner with recruiters and internal teams when compliance issues arise General Office & Team Support Maintain organized filing systems (digital and physical) Track and order training supplies (CPR kits, PPE, Red Cross materials, etc.) Assist with special projects as needed

Requirements:

What We're Looking For Strong customer service skills — you enjoy helping people and solving problems Comfortable speaking on the phone, virtually, and eventually in front of groups Organized, detail-oriented, and able to juggle multiple priorities Confident communicator with a friendly, approachable personality Tech-comfortable and able to troubleshoot basic online training issues Willingness to learn and grow into training facilitation Team-oriented with a positive, can-do attitude Experience & Requirements 2 years post-high school education or equivalent experience (customer service, admin, HR, training, caregiving, or office support) Basic knowledge of Microsoft Office (Outlook, Word, Excel) Valid driver's license Ability to sit/stand for extended periods Occasional evenings, weekends, and local travel for trainings