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Training and Business Support Specialist
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MID MINNESOTA FEDERAL CREDIT UNION
Baxter, MN (In Person)
$69,908 Salary, Full-Time
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Job Description
Training & Business Support Specialist Role Purpose The Training & Business Support Specialist supports credit union growth and staff experience by delivering practical learning solutions and reinforcing consistency across products, services, and operations. This role helps translate business priorities, process changes, and industry updates into clear, actionable support for employees. _______________________________________________________________________________________________ Key Responsibilities Training Delivery & Development ? Facilitate instructor-led, virtual, and blended training sessions for staff. ? Develop and maintain training materials and job aids related to products, systems, policies, and service standards. ? Support onboarding and ongoing skill development aligned with organizational goals. ? Ensure all training content aligns with credit union policies, procedures, and regulatory standards ? Partner with other business units to address required updates Supporting Credit Union Growth & Strategy ? Support training tied to growth initiatives such as membership growth, product adoption, and digital engagement. ? Collaborate with leaders and subject-matter experts to align support with strategic priorities. ? Partner across teams to support initiatives that improve staff and member experiences. ? Maintain awareness of industry trends, regulatory changes, and market conditions; share relevant updates with leadership. Product & Service Support ? Support learning and communication for new and evolving products, services, and systems. ? Support Business Analysts with process improvements, system testing, maintaining documentation, and working with users to keep systems working efficiently and effectively. ? Review and audit work to ensure alignment with established standards, procedures, and expectations. Staff Support & Reinforcement ? Monitor common questions or gaps tied to growth initiatives, product adoption, or service consistency ? Recommend training updates to improve adoption and effectiveness